Used Car Sales Manager

CAROLINA VOLKSWAGEN; Charlotte (NC); On-site; USD 120,000 - 220,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with company match

Paid time off

Employee discounts

Career advancement

Job summary

Carolina Volkswagen seeks an experienced Used Car Sales Manager to lead pre-owned vehicle operations, grow off-brand sales, and drive profitability. You will manage inventory, price and merchandise used cars, and coach a team to achieve high CSI scores.

Responsibilities include sourcing inventory, applying F&I knowledge to optimize profitability, and ensuring excellent customer experiences. Join a stable dealership with strong loyalty and clear career paths.

Qualifications

• Proven success as an Automotive Sales Manager or GM in a franchised dealership.
• Experience in Automotive Finance & Insurance (F&I) required.
• Strong knowledge of used vehicle acquisition, pricing, and merchandising.
• Experience building and training a sales team with high CSI.
• Experience leading a BDC department and using CRM data.

Responsibilities

• Lead all aspects of the dealership's used vehicle operation.
• Appraise, acquire, and source quality used vehicle inventory through trades, purchases, auctions, and other channels.
• Manage used vehicle inventory levels, pricing, aging, merchandising, and turn rates.
• Analyze market trends and inventory data to maximize profitability and sales performance.
• Ensure vehicles are properly reconditioned, photographed, and marketed online.
• Coach and develop sales consultants to improve closing ratios, gross profit, and customer satisfaction.
• Apply F&I knowledge to support dealership profitability, financing opportunities, and a smooth sales-to-finance process.
• Monitor CRM activity and ensure timely follow-up with customers and internet leads.
• Partner with dealership leadership to achieve sales, gross profit, and inventory objectives.
• Maintain high CSI scores and deliver an exceptional customer experience.

Skills

Automotive sales management

F&I experience

Inventory management

Leadership / coaching

CRM experience

Customer focus

Tools

DealerTrack

CDK

Elead

Job description

7800 Independence Blvd., Charlotte, NC 28227

Used Car Sales Manager

$120,000 - $220,000+ a Year & Great Benefits

Carolina Volkswagen,one of Charlotte’s most established and well-respected import dealerships, is seeking an experienced Used Car Sales Manager to lead our pre-owned vehicle operations, grow off-brand used vehicle sales, manage inventory, and drive departmental profitability.

Volkswagen has earned recognition as the Most Innovative Volume Brand in a global study by the Center of Automotive Management, reflecting the brand's commitment to advanced technology, safety, and innovation. At Carolina Volkswagen, you'll have the opportunity to build on that reputation while expanding our pre-owned vehicle business across multiple makes and models. If you have previous auto sales management and F&I experience, a diplomatic leadership style, and thrive in a supportive dealership culture, we’d like to speak with you.

What we offer:

• $120,000 - $220,000+ a year + commission + performance bonuses
• Full-time, 5-Day Work Week
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k)with Company Match
• Paid time off
• Employee discount pricing on products, services & vehicles
• A stable, respected dealership with strong customer loyalty
• Clearly defined career path for advancementandpromotions from within!

Key Responsibilities

• Lead all aspects of the dealership's used vehicle operation
• Appraise, acquire, and source quality used vehicle inventory through trades, purchases, auctions, and other channels
• Manage used vehicle inventory levels, pricing, aging, merchandising, and turn rates
• Analyze market trends and inventory data to maximize profitability and sales performance
• Ensure vehicles are properly reconditioned, photographed, and marketed online
• Coach and develop sales consultants to improve closing ratios, gross profit, and customer satisfaction
• Apply F&I knowledge to support dealership profitability, financing opportunities, and a smooth sales-to-finance process
• Monitor CRM activity and ensure timely follow-up with customers and internet leads
• Partner with dealership leadership to achieve sales, gross profit, and inventory objectives
• Maintain high CSI scores and deliver an exceptional customer experience

Qualifications

• Proven success as an Automotive Sales Manager, Pre-owned Manager,General Sales Manager, or General Manager in a franchised dealership
• Automotive Finance & Insurance (F&I) experience required
• Strong understanding of used vehicle acquisition, appraisal, inventory management, and merchandising
• Possess successful history of building and training a sales team, strong CSI scores and above average gross and net departmental profits
• Extensive background in leading a BDC department
• Solid working knowledge of computers and systems. DealerTrack, CDK, Elead knowledge preferred
• Some experience in Used Vehicle purchasing, merchandising and marketingHigh integrity and a reputation for treating customers and employees right
• Professional appearance and dependable work ethic

Carolina Volkswagen is an Equal Opportunity Employer. Applicants must be able to pass pre-employment testing to include MVR, background check and drug screen.