Used Car Director

Ourisman Lexus of Rockville; Rockville (MD); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Life insurance options

401(k) plan with company match

Paid time off and holidays

Professional development

Job summary

Ourisman Lexus of Rockville seeks an experienced Used Car Director to oversee pre-owned sales profitability, pricing strategies, inventory management, and staff performance. You will lead the used car sales team, collaborate with service and parts, and drive customer satisfaction throughout the sales journey.

Responsibilities include managing inventory levels, appraising vehicles, directing pricing, tracking sales metrics, and maintaining online inventory accuracy; mentoring staff and ensuring

Qualifications

• Proven experience in automotive sales, preferably used car sales management.
• Knowledge of market trends, inventory management, and sales processes.
• Strong leadership and team management skills.
• Excellent verbal and written communication, with negotiation ability.
• Analytical thinker with ability to interpret sales data.
• Commitment to high customer satisfaction.

Responsibilities

• Oversee used car inventory levels; purchase, appraise, dispose of vehicles.
• Ensure inventory is reconditioned and retail-ready.
• Monitor aged inventory; move older stock efficiently.
• Lead, train, coach the used car sales team.
• Evaluate sales processes; identify improvement opportunities.
• Foster a customer-first culture from first contact to post-sale follow-up.
• Establish pricing strategies to maximize gross profit; stay competitive.
• Review financial statements, reports, and sales metrics regularly.
• Manage online presence of used car inventory with accurate descriptions.
• Mentor the sales team; maintain positive, high-performance environment.
• Maintain records of used vehicle transactions and compliance.
• Coordinate with Service and Parts to inspect and recondition vehicles.

Skills

Automotive sales

Used car sales management

Leadership

CRM knowledge

DMS familiarity

Analytical skills

Customer service

Tools

DMS systems

CRM software

Digital sales platforms

Job description

Ourisman, Trusted Tradition

Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

Role Summary

Ourisman Automotive Group is seeking an experienced and results-driven Used Car Director to oversee the used car sales operations, ensuring profitability, efficiency, and high customer satisfaction. The Used Car Director will be responsible for managing inventory, pricing strategies, sales teams, and marketing efforts to drive pre-owned vehicle sales.

More about the role

• Manage and maintain optimal levels of used car inventory by purchasing, appraising, and disposing of vehicles.
• Ensure inventory is properly reconditioned and ready for retail.
• Monitor aged inventory and implement strategies to move older stock efficiently.
• Oversee the used car sales team, providing leadership, training, and coaching to improve performance.
• Monitor and evaluate the effectiveness of sales processes, identifying opportunities for improvement.
• Foster a customer-first culture, ensuring a high level of satisfaction from the initial contact through the sales process and post-sale follow-up.
• Establish and monitor pricing strategies to maximize gross profit while staying competitive in the market.
• Regularly review financial statements, reports, and sales metrics to assess performance and adjust strategies as necessary.
• Monitor and manage the online presence of the used car inventory, ensuring accurate descriptions, pricing, and images.
• Lead, motivate, and mentor the used car sales team, ensuring a positive work environment that encourages high performance and continuous development.
• Maintain accurate records of used vehicle transactions, ensuring compliance with dealership policies and legal standards.
• Work closely with the Service and Parts departments to ensure vehicles are properly inspected, reconditioned, and ready for sale.

What we look for

• Proven experience in automotive sales, preferably in used car sales management or a related role. Previous experience as a Sales Manager, Finance Manager, or General Sales Manager is advantageous.
• In-depth knowledge of automotive market trends, inventory management, and sales processes. Proficient in dealership management systems (DMS), CRM software, and digital sales platforms.
• Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
• Excellent verbal and written communication skills, with the ability to effectively present information and negotiate deals.
• Strong analytical and problem-solving skills, with the ability to interpret sales data and make strategic decisions.
• A strong commitment to providing excellent customer service and maintaining high customer satisfaction.

Benefits

• Health, dental, and vision insurance
• Life insurance options
• Short-term and Long-term disability insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Opportunities for professional development and growth

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.