USDA Closing Advisor

Synovus; Virginia (MN); On-site; USD 120,000 - 180,000; Full time

Job summary

Pinnacle Bank is seeking an SBA Closing Advisor to guide clients through the SBA/USDA loan closing process, ensuring compliance and timely delivery. You will collaborate with sales, credit, and legal teams to review documentation and approvals, and to coordinate closing packages.

The role requires strong knowledge of banking regulations, SBA SOPs, and excellent communication and problem-solving skills in a fast-paced environment.

Qualifications

• Knowledge of federal banking regulations and compliance.
• Knowledge of SBA SOP and processing requirements.
• Excellent interpersonal and written communication skills.
• Analytical and problem-solving abilities with attention to detail.

Responsibilities

• Advise clients on SBA/USDA loan closing processes and required documentation.
• Coordinate with sales, credit, and closing teams to ensure on-time closings.
• Review loan approvals, prepare due diligence and closing packages, and ensure regulatory compliance.
• Communicate updates to internal and external stakeholders and manage closing workflow.

Skills

SBA regulations

USDA parameters

Microsoft Office

Regulatory compliance

Client service

Education

High School Diploma (required)

College degree preferred

Tools

MS Office

Job description

Job Summary

A Small Business Administration (SBA) Closing Advisor should demonstrate commitment to delivering distinctive service. This position will be responsible for in conjunction with sales, credit, legal, and closing teams to foster a culture where client experience, on-time delivery, and risk management are of equal importance. This role advises and partners with clients regarding the closing process, required documentation, making eligibility determinations under SBA and USDA regulations, and accessing compliance with conditions of credit and closing approval. The SBA Closing Advisor engages Financial Advisors and other team members, as appropriate, to ensure timely closing and compliance with legal, agency, and banking regulations.

Job Duties and Responsibilities

• Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings). Adhere to and comply with Bank policies, procedures, applicable state and federal laws, and regulatory guidance. Stay abreast of applicable laws, regulations and procedures related to SBA and USDA lending to manage documentational risk of the firm. Participate in required training to assist in the identification, detection and determent of money laundering or other unlawful activities. Required regulatory training includes, but is not limited to, the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Client Identification Program (CIP), and Office of Foreign Assets Control (OFAC). Advise parties involved in all aspects of the loan closing function. This includes but is not limited to reviewing loan approvals/commitment letters to properly coordinate, prepare, review, and approve all due diligence, compliance processes, and documentation required to close the government-guaranteed loan and ensure it meets government regulations as well as internal policies and requirements. Prepare SBA Guaranty packages for approval. Partner with external legal counsel to order, review, approve, and reconcile all preliminary title insurance, searches, and loan closing package documentation to ensure compliance with regulations and firm policy. Communicate updates related to closing requirements and/or related issues to internal (i.e. sales/credit teams) and external (i.e. legal counsel, borrowers/sellers) partners, as applicable. Use professional knowledge and expertise to ensure a plan of action is developed and executed successfully in a compliant and timely manner. Coordinates the execution of loan and transaction documentation for all relative parties. Prepares and confirms proper booking of each closed loan and initial funding packages. Oversees and maintains updates for the pipeline of approved loans scheduled for closing and manages each closing and related operational workflow of the department. Ensure all exceptions are cleared in a timely manner. Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate. Assist other team members as needed to ensure delivery of distinctive service. Perform other related duties and responsibilities as assigned.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education

High School Diploma or Equivalent -- College degree is preferred.

Minimum Experience

Minimum of 10 years' experience in financial services.

Required Knowledge, Skills & Abilities

Knowledge of federal banking regulations and compliance. Knowledge of SBA SOP and processing requirements, USDA program parameters. Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software. Excellent interpersonal skills, including verbal and written communication skills. Effective analytical and problem-solving ability with a strong attention to detail. Ability to work independently as well as collaboratively and prioritize daily tasks. Ability to work in a fast-paced environment and meet strict deadlines while maintaining a high degree of accuracy. Excellent client service skills. Tact and diplomacy in dealing with both clients and team members. The physical activities of this job include but are not limited to the ability to stand and sit for prolonged periods of time, use of manual dexterity, verbal communication, visual acuity, repetitive motion, and the ability to hear. Often long periods of mental concentration are required. Other activities are the ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp.

Synovus is an equal opportunity employer committed to fostering an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pinnacle Bank, a Tennessee bank, d/b/a Synovus Bank