Issue Management Lead Analyst

Citi; O’Fallon (MO); Hybrid; USD 107,000 - 161,000; Full time

Benefits offered by this job

Hybrid work model

Strategic exposure to leadership

Comprehensive rewards package

Job summary

Citi is seeking a Lead Analyst in the US Consumer Cards (USCC) Business Control team to own end-to-end audit and regulatory examination management, serving as the primary contact for internal auditors and regulators.

The role influences risk governance across multiple business lines, drives remediation, and delivers executive dashboards with timely responses and clear risk reporting, while working in a hybrid environment.

Qualifications

• 6–10 years of progressive experience in operational risk management, internal audit, regulatory examination management, or business controls within a large financial services institution.
• Ability to identify, measure, and manage key risks and controls, with a demonstrated record of implementing sustainable, risk-reducing solutions across complex environments.
• Deep understanding of consumer credit card operations, banking products, and their associated operational and regulatory frameworks.
• Strong analytical capability to evaluate complex control activities, assess remediation trends, and translate data into clear insights for senior audiences.
• Superior verbal and written communication skills, with the ability to draft precise executive summaries and engage credibly with senior auditors, regulators, and C-suite stakeholders.
• Bachelor's degree or equivalent university qualification.

Responsibilities

• Lead end-to-end coordination of all internal audit reviews and regulatory examinations across the USCC business, serving as the primary point of contact for internal auditors, regulators, and senior business stakeholders.
• Establish and execute a structured pre-audit readiness program, identifying control vulnerabilities, organizing documentation, and ensuring business owners are fully prepared ahead of fieldwork commencement.
• Manage the flow of all audit and regulatory requests, ensuring business responses are accurate, complete, and delivered within agreed timeframes.
• Partner with business leaders to review and address audit observations to ensure they accurately reflect the true risk landscape.
• Perform root cause analyses and thematic reviews across audit histories to surface systemic control weaknesses and deliver actionable recommendations to USCC leadership.
• Maintain executive-level dashboards tracking audit statuses, issue aging, corrective action plan milestones, and escalation risks for senior management visibility.
• Ensure all audit findings and control gaps are mapped to the Managers Control Assessment framework, keeping risk activities, controls, and monitoring current and accurate.
• Assess issue remediation trends using data analytics, identify emerging risks, and develop corrective action plans that embed lessons learned and promote sustainable, long-term solutions.

Skills

Operational risk

Internal audit

Regulatory examinations

Business controls

Data analytics

Executive communication

Education

Bachelor's degree or equivalent university qualification

Job description

Citi is seeking a Lead Analyst within the US Consumer Cards (USCC) Business Control team to manage end-to-end ownership of audit and regulatory examination management. In this high-impact role, you will serve as the central point of contact for all internal reviews and external regulatory examinations, shaping how risk findings are governed, tracked, and resolved across multiple business lines. This is an opportunity to operate at the intersection of strategy and execution, influencing senior leadership and regulators while driving a culture of accountability and control excellence.

Responsibilities

• Lead end-to-end coordination of all internal audit reviews and regulatory examinations across the USCC business, serving as the primary point of contact for internal auditors, regulators, and senior business stakeholders.
• Establish and execute a structured pre-audit readiness program, identifying control vulnerabilities, organizing documentation, and ensuring business owners are fully prepared ahead of fieldwork commencement.
• Manage the flow of all audit and regulatory requests, ensuring business responses are accurate, complete, and delivered within agreed timeframes.
• Partner with business leaders to review and address audit observations to ensure they accurately reflect the true risk landscape.
• Perform root cause analyses and thematic reviews across audit histories to surface systemic control weaknesses and deliver actionable recommendations to USCC leadership.
• Maintain executive-level dashboards tracking audit statuses, issue aging, corrective action plan milestones, and escalation risks for senior management visibility.
• Ensure all audit findings and control gaps are mapped to the Managers Control Assessment framework, keeping risk activities, controls, and monitoring current and accurate.
• Assess issue remediation trends using data analytics, identify emerging risks, and develop corrective action plans that embed lessons learned and promote sustainable, long-term solutions.

Required Qualifications & Skills

• 6–10 years of progressive experience in operational risk management, internal audit, regulatory examination management, or business controls within a large financial services institution.
• Ability to identify, measure, and manage key risks and controls, with a demonstrated record of implementing sustainable, risk-reducing solutions across complex environments.
• Deep understanding of consumer credit card operations, banking products, and their associated operational and regulatory frameworks.
• Strong analytical capability to evaluate complex control activities, assess remediation trends, and translate data into clear insights for senior audiences.
• Superior verbal and written communication skills, with the ability to draft precise executive summaries and engage credibly with senior auditors, regulators, and C-suite stakeholders.
• Bachelor's degree or equivalent university qualification.

What We Offer

• A hybrid working model offering 3 days in the office and 2 days working remotely, giving you flexibility without compromising collaboration.
• Strategic influence at the highest levels, with regular engagement with senior business leaders, internal audit teams, and federal regulators.
• Genuine ownership of a critical governance function, with the autonomy to shape how audit and regulatory risk is managed across the USCC business.
• Exposure to complex, multi‑line business environments that accelerate professional growth and deepen expertise in financial services risk management.
• Competitive financial wellbeing benefits and a comprehensive rewards package aligned to the seniority and impact of this role.

Primary Location Full Time Salary Range: $107 120,00 - $160 680,00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Primary Location: Ofallon Missouri United States

Time Type: Full time

Job Family Group: Controls Governance & Oversight

Job Family: Issue Management

Anticipated Posting Close Date: ago 11, 2026

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