Usage Fraud Analyst

DISH Network; Englewood (CO); On-site; USD 63,000 - 90,000; Full time

Job summary

DISH Network is seeking a highly motivated Fraud Analyst for the Wireless Usage Fraud Team. This position entails investigating fraud cases, developing strategies to prevent fraud, and ensuring the security of company and customer accounts. The role requires a Bachelor's degree in a relevant field and substantial experience in fraud prevention. Successful candidates will possess strong analytical and problem-solving skills, along with the ability to communicate effectively across teams.

Benefits

Flexible spending accounts

HSA

401(k) Plan with company match

Career opportunities

Flexible time away plan

Qualifications

• 3 years of experience in fraud prevention, detection, and investigation.
• Strong knowledge of usage fraud schemes and techniques.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Investigate suspected fraud cases and audit account activity.
• Monitor and analyze usage fraud trends and vulnerabilities.
• Provide regular reporting on usage fraud trends and incidents.

Skills

Analytical skills

Problem-solving

Communication

Education

Bachelor's degree in computer science

Bachelor's degree in cybersecurity

Bachelor's degree in criminology

Tools

Fraud Management Tools

Microsoft Excel

SQL

Microsoft Office Applications

Google Suite

Job description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

Job Duties and Responsibilities

We are seeking a highly motivated and experienced professional to join our Wireless Usage Fraud Team as a Fraud Analyst. In this role, you will be responsible for investigating suspected fraud cases, auditing account activity, and developing and implementing strategies to prevent, detect, and mitigate usage fraud. You will work as part of a dedicated team of analysts and collaborate closely with cross-functional teams to help ensure the security and integrity of our company and customer accounts.

Key Responsibilities:

• Develop and implement strategies to prevent, detect, and mitigate usage fraud using various Fraud Management Tools and Systems
• Establish and enforce policies, procedures, and best practices related to usage fraud prevention
• Monitor and analyze usage fraud trends, patterns, and threats to identify emerging risks and vulnerabilities
• Collaborate with cross-functional teams, including IT, Sales, Product, and Customer Care and Support, to implement fraud prevention measures and solutions
• Conduct regular audits and assessments to evaluate the effectiveness of fraud prevention measures and identify areas for improvement
• Provide regular reporting and updates to management on usage fraud trends, incidents, and mitigation efforts

Skills, Experience and Requirements

Education and Experience:

• Bachelor's degree in computer science, cybersecurity, criminology, or a related field
• 3 years of experience in fraud prevention, detection, and investigation, preferably in a technology or telecommunications environment

Skills and Qualifications:

• Strong knowledge of usage fraud schemes, techniques, and countermeasures
• Experience with fraud detection and prevention tools, systems, and technologies
• Excellent analytical and problem-solving skills
• Strong communication skills
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
• Proficient knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, and VLOOKUP functions
• SQL experience is preferred
• Proficiency with Microsoft Office Applications and Google Suite
• Strong written and verbal communication skills
• Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments

Visa sponsorship not available for this role

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Education and Experience:

• Bachelor's degree in computer science, cybersecurity, criminology, or a related field
• 3 years of experience in fraud prevention, detection, and investigation, preferably in a technology or telecommunications environment

Skills and Qualifications:

• Strong knowledge of usage fraud schemes, techniques, and countermeasures
• Experience with fraud detection and prevention tools, systems, and technologies
• Excellent analytical and problem-solving skills
• Strong communication skills
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
• Proficient knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, and VLOOKUP functions
• SQL experience is preferred
• Proficiency with Microsoft Office Applications and Google Suite
• Strong written and verbal communication skills
• Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments

Visa sponsorship not available for this role

We are seeking a highly motivated and experienced professional to join our Wireless Usage Fraud Team as a Fraud Analyst. In this role, you will be responsible for investigating suspected fraud cases, auditing account activity, and developing and implementing strategies to prevent, detect, and mitigate usage fraud. You will work as part of a dedicated team of analysts and collaborate closely with cross-functional teams to help ensure the security and integrity of our company and customer accounts.

Key Responsibilities:

• Develop and implement strategies to prevent, detect, and mitigate usage fraud using various Fraud Management Tools and Systems
• Establish and enforce policies, procedures, and best practices related to usage fraud prevention
• Monitor and analyze usage fraud trends, patterns, and threats to identify emerging risks and vulnerabilities
• Collaborate with cross-functional teams, including IT, Sales, Product, and Customer Care and Support, to implement fraud prevention measures and solutions
• Conduct regular audits and assessments to evaluate the effectiveness of fraud prevention measures and identify areas for improvement
• Provide regular reporting and updates to management on usage fraud trends, incidents, and mitigation efforts