(USA) Vision Center Manager NL 1

Walmart; Pennsylvania; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic leader for their Vision Center. This role involves driving sales through effective merchandise presentation and ensuring high-quality customer service. You will lead a team, oversee community outreach, and ensure compliance with company policies. If you're passionate about providing excellent service and developing talent, this opportunity is perfect for you. Join a company that values community engagement and employee development, and make a significant impact in the lives of customers and associates alike.

Qualifications

• Experience in sales management and customer service is essential.
• Ability to lead and develop a team effectively.

Responsibilities

• Drive sales and ensure effective merchandise presentation in the Vision Center.
• Supervise and develop Associates, ensuring quality customer service.

Skills

Customer Service

Sales Management

Team Leadership

Inventory Management

Budgeting and Forecasting

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Optical Equipment

Job description

Position Summary...

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing, proper signing, and in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs. Models, enforces, and provides direction and guidance to Associates on proper Customer/Member service approaches and techniques to ensure Customer/Member needs, complaints, and issues are successfully resolved within Company guidelines and standards. Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community. Ensures compliance with Company and legal policies, procedures, and regulations for the Vision Center by analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, overseeing safety operational and quality assurance reviews, developing and implementing action plans to improve performance, providing direction and guidance on executing Company programs and strategic initiatives, and directing the Vision Center Associates in ensuring confidentiality of information, documentation, and assigned records.

Provides supervision and development opportunities for Associates in the Vision Center by hiring, training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness. Ensures the provision of quality eyewear by consulting with and educating Members/Customers, selecting products based on Member/Customer needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repair, and maintaining Optical equipment. Upholds the Company’s Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and suggesting resolution for Associates.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business