(USA) Senior Manager, Technology Operations

Walmart; Sunnyvale (CA); On-site; USD 117,000 - 234,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Stock purchase plan

Paid time off

Job summary

Walmart seeks a Senior Manager, Technology Operations in Sunnyvale to shape strategy for Ratings & Reviews across Walmart Marketplace. You’ll own business priorities, influence product direction, and lead a cross-functional team to deliver scalable digital products and experiences.

You’ll drive performance, partner with Product and Engineering, and develop talent in a fast-paced environment, with a focus on measurable outcomes and growth.

Qualifications

• Bachelor's degree in related field and 5 years in project management, program management, program operations, or related area.
• Or 7 years’ experience in project management, program management, program operations, or related area; 2 years’ supervisory experience.
• Experience partnering with Product and Engineering teams.
• Strong analytical mindset; familiarity with SQL or BI tools is a plus.
• Experience with AI or GenAI technologies; MBA preferred.

Responsibilities

• Define business strategy, product portfolio, and long-term vision for Ratings & Reviews by defining priorities and growth opportunities.
• Partner with Product and Engineering to deliver seller-facing products and platform capabilities with KPIs and investment priorities.
• Lead cross-functional execution across Product, Sales, GTM, Marketing and other partners to drive growth and remove blockers.
• Lead, coach and develop a high-performing team of managers and foster a culture of ownership, innovation, and continuous improvement.

Skills

Commerce / marketplaces

People management

Product & Engineering partnership

Analytical mindset

AI / GenAI experience

MBA preferred

Education

Bachelor's degree

MBA preferred

Tools

SQL

Job description

(USA) Senior Manager, Technology Operations

Sunnyvale, CA

809 11 Th Ave
Sunnyvale, CA 94089-4731

R-2568604

$117,000 - $234,000/yr

Regular/ Permanent

Position Summary...

What you'll do...

Role summary:
JointheteamshapinghowmillionsofcustomersdiscoverandtrustproductsacrossWalmartMarketplace.You'lloperatewithsignificantautonomy,owningacriticalbusinessareafromstrategythroughexecutionandgrowth.You'lldefinestrategyfortheRatings&Reviewsbusiness,influenceproductinvestments,anddrivebusinessgrowththroughdigitalproductsandexperiences. Thisisapeopleleadershiprole.
About the team:
The Ratings & Reviews team leads the strategy and digital experiences that enable sellers to generate authentic customer feedback, build trust, and enhance listing quality across Walmart Marketplace. As part of the Marketplace organization, the team focuses on identifying opportunities to improve seller success, strengthen the customer experience, and drive Marketplace growth. This team collaborates across functions to deliver impactful solutions, leveraging program management, stakeholder engagement, and technology strategies to support continuous innovation and operational excellence.
What you'll do:
DefineBusinessStrategy

• Ownstrategy,productportfolio,andlong-termvisionfortheRatings&Reviewsbusinessbydefiningbusinesspriorities,identifyinggrowthopportunities,andinfluencingproductdirection.
• PartnerwithProductandEngineeringtodefineanddeliverseller-facingproductsandplatformcapabilitieswhileestablishingKPIsandinvestmentpriorities.

DriveExecution&Growth

• Ownbusinessperformanceandgrowthbyleadingcross-functionalexecutionacrossProduct,Sales,GTM,Marketing,andotherpartnerteams,removingblockers,identifyinggrowthopportunities,andpresentingstrategicrecommendationstoVPandSVPleadership.

Lead&DevelopTalent

• Lead,coach,anddevelopahigh-performingteamofmanagers,fosteringacultureofownership,innovation,andcontinuousimprovement.

What you'll bring:
You'llSweepUsOffOurFeetIf...

• Youenjoyowningcomplexbusinessproblemsend-to-endanddeliveringmeasurablebusinessoutcomes.
• Youareproduct-savvyandunderstandhowbusinessstrategytranslatesintoscalabledigitalproducts.
• Youcombinestrategicthinkingwithanalyticalrigortouncoverinsightsanddrivegrowth.
• Youinfluencecross-functionalstakeholdersandthriveinambiguousenvironments.

PreferredQualifications

• 8+yearsofexperienceineCommerce,marketplaces,digitalproducts,consulting,orbusinessstrategy.2+yearsofpeoplemanagementexperience.
• ExperiencepartneringwithProductandEngineeringteams.
• Stronganalyticalmindset;familiaritywithSQLorbusinessintelligencetoolsisaplus.
• ExperiencewithAIorGenAItechnologies.MBApreferred.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $117,000.00 - $234,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

809 11th Ave, Sunnyvale, CA 94089-4731, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits you’ll enjoy

Discount Card

Get 10% off

Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.

Live Better U

100% covered

Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.

Enjoy 401(k) matching and stock purchase plans.

Paid time off

Take a break as needed for vacation, sick leave, holidays, parental leave, and more

Medical, dental, vision, and wellness programs for you and your family

Access mental health resources and assistance programs for life’s challenges

Training, leadership programs, and clear paths to advance.

Imagine a workplace surrounded by innovation.At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.

Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.

With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality.

Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.

Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.

Join us at Walmart and grow your career alongside a community that feels like home.

This isn’t just a workplace—it’s a destination for leaders eager to make a difference.