Senior Director, Operations - Data Ventures

Walmart; Bentonville (AR); On-site; USD 130,000 - 260,000; Full time

Benefits offered by this job

Health benefits including medical, viz

401(k) and stock purchase

Paid time off and parental leave

Education benefits (Live Better U)

Company discounts

Job summary

Walmart is seeking a Sr Director of Commercial Operations to drive a scalable operating model across Revenue Operations, performance, systems, onboarding, billing, and revenue events. You’ll create governance, automation, and global processes for end-to-end lifecycle management in a dynamic environment.

You’ll lead senior leaders and cross-functional teams, influence executives, and shape a technology roadmap with AI-driven improvements, partnering across Engineering, Product, and Finance.

Qualifications

• Experience leading complex, cross-functional transformation within a large matrixed org.
• Experience building and leading senior leaders and multi-disciplinary teams.
• Deep understanding of CRM, commercial tech ecosystems, automation, analytics, and data-driven management.
• Ability to design scalable operating models across products or geographies.
• Influence senior executives and align stakeholders without direct authority.

Responsibilities

• Lead end-to-end Commercial Operations model across markets, products, banners, client segments.
• Integrate performance, enablement, systems, automation, onboarding, billing, repricing, lifecycle ops.
• Strengthen forecasting, analytics, and revenue lifecycle while shaping tech roadmap.
• Build scalable client transition and revenue lifecycle capabilities; align cross-functional priorities.
• Develop leadership and organizational capabilities to scale growth and leverage.

Skills

Cross-functional leadership

Executive communication

Business & financial acumen

AI/automation capabilities

Stakeholder management

Education

Bachelor’s degree in Business Administration/Engineering/Operations

Tools

CRM systems

Workflow automation tools

Analytics platforms

Job description

Position Summary...

The Walmart Data Ventures team leverages first-party data to develop B2B products that empower merchants and suppliers to make informed, customer-focused decisions. Within this group, the Commercial Operations team drives scalable revenue growth by supporting commercial objectives through operational excellence, stakeholder collaboration, and process improvement. The team works cross-functionally to implement strategies that enhance efficiency and business outcomes. Emphasizing strong business and financial acumen, members deliver measurable impact and continuously refine commercial operations in a dynamic environment to support Walmart’s evolving business goals.

The Sr Director, Commercial Operations will lead the evolution of the commercial operating model required to support that growth with greater predictability, lower friction and increasing operating leverage. You will own the connective system across Revenue Operations, commercial performance and enablement, commercial systems and automation, client onboarding and transitions, billing, repricing, and broader lifecycle operations. You will be responsible for defining how these capabilities work together across end to end commercial lifecycle from pipeline and commercial execution through client activation and ongoing revenue events while establishing globally scalable processes, systems, governance, and automation.

What you'll do...

• Lead the end to end Commercial Operations model across markets, products, banners, and client segments.

• Integrate commercial performance, enablement, systems, automation, onboarding, billing, repricing, and lifecycle operations into a scalable global model with clear ownership, governance, and performance measures

• Strengthen forecasting, pipeline discipline, analytics, and account enablement while shaping the commercial technology roadmap and applying automation and AI to reduce friction.

• Build repeatable client transition and revenue lifecycle capability, improve cross functional alignment, and translate recurring business needs into Product, Engineering, systems, and process priorities

• Develop the leadership, talent, and organizational capabilities required to scale growth with greater predictability and operating leverage

What you'll bring:

• Significant experience leading complex, cross-functional transformation within a large matrixed organization.

• Demonstrated experience developing and leading senior leaders and multi-disciplinary teams.

• Deep understanding of CRM, commercial technology ecosystems, workflow automation, analytics, and data-driven commercial management.

• Experience designing scalable operating models across multiple products, customer segments, or geographies.

• Demonstrated ability to influence senior executives and align stakeholders without relying on direct authority.

• Strong business and financial acumen, including development of business cases, investment prioritization, and performance measurement.

• Experience applying AI, automation, or emerging technology to redesign business processes preferred.

• Exceptional executive communication and ability to simplify complex operating problems into clear decisions and actions. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

  • Health benefits include medical, vision and dental coverage.
  • Financial benefits include 401(k), stock purchase and company-paid life insurance.
  • Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
  • You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
  • The amount you receive depends on your job classification and length of employment.
  • It will meet or exceed the requirements of paid sick leave laws, where applicable.
  • For information about PTO, see https://one.walmart.com/notices.
  • Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
  • Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
  • Tuition, books, and fees are completely paid for by Walmart.
  • Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
  • Benefits are subject to change and may be subject to a specific plan or program terms.
  • For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/).
  • The annual salary range for this position is $130,000.00 - $260,000.00
  • Additional compensation includes annual or quarterly performance bonuses.
  • Additional compensation for certain positions may also include : - Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications

Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 6 years’ experience in operations, project management, or related area OR 8 years’ experience in operations, project management, or related area.

4 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a cross-functional team

Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.