USA - Remote - Colorado / Technology

Merkle Schweiz; Northern (KY); Hybrid; USD 83,000 - 115,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Disability insurance

Flexible paid time off

At least 15 paid holidays per year

Paid sick leave

Job summary

Dentsu seeks a Functional Consultant in the Salesforce space to lead implementation projects for client businesses. You will collaborate with the project team and client to design and implement purpose-built Salesforce solutions, focusing on on-platform configuration.

You will work on 2-3 projects, driving core platform configuration for Sales, Service, and Loyalty Management while remaining current on new Salesforce functionalities and best practices.

Qualifications

• 3-5 years of experience as a Salesforce professional.
• 2+ years of experience implementing multiple Salesforce Sales/Service Cloud solutions.
• Experience with Salesforce Loyalty Management is a plus.
• Excellent client management skills and ability to lead internal and external relationships.
• Experience assessing Salesforce solutions for compliance with industry or regional regulations and security standards.
• Experience with backlog management and documentation tools.

Responsibilities

• Part of a delivery team implementing a custom Salesforce core platform solution for clients.
• Assist with design of Salesforce core platform (Sales, Service, Loyalty Management) solutions.
• Serve as a subject matter expert on platform customization, development, and data migration practices.
• Lead on-platform configuration/implementation of Salesforce core platform solutions for clients.
• Create diagrams and flowcharts (e.g., data models, ER diagrams) for each project.
• Analyze complex business processes, identify improvement opportunities, and propose Salesforce optimizations.
• Stay updated on Salesforce features, best practices, and industry trends to recommend solutions.
• Promote adherence to best practices for configuration, testing, and deployment.
• Manage time effectively to meet project deadlines.

Skills

Salesforce expertise

Client management

Leadership

Platform configuration

Requirements analysis

Industry trends awareness

Education

Salesforce certifications (Administrator/Advanced/Platform App Developer)

Sales Cloud/Service Cloud Consultant or Data Architect

Platform Developer I / Sharing and Visibility Architect

Tools

Atlassian Jira/Confluence

Job description

This team is passionate about creating innovative Salesforce solutions to transform businesses. We specialize in Salesforce Sales/Service Cloud, Loyalty Management, and Salesforce Industries implementations, in collaboration with other teams, such as Marketing Cloud or Commerce Cloud, as needed. We thrive on innovation, creativity, collaboration, and out-of-the-box thinking as we deliver exceptional results for our clients. We serve a wide range of clients, across many different industry verticals, with projects ranging from simple, out-of-the-box implementations to fully custom solutions that rely very little on standard functionality.

About The Role

We are looking for a Functional Consultant in the Salesforce space who will help lead implementation projects for our client businesses. You will collaborate closely with both the project team and the client to design and implement Salesforce solutions that are purpose-built to meet each client’s specific needs. Your focus during any project will primarily be driving the on-platform configuration of the solution. You will work projects from start to finish but may be assigned to 2-3 projects at a time.

Responsibilities

• You will work as part of a delivery team dedicated to the implementation of a custom Salesforce core platform solution for clients.
• You will assist with the design of Salesforce core platform (Sales, Service, Loyalty Management) solutions for clients.
• You will serve as a Subject Matter Expert on methods and techniques for platform customization, development, and data migration practices.
• You will lead the on-platform configuration/implementation of Salesforce core platform solutions for clients.
• As part of designing any client solution, you will create various diagrams and flowcharts as are appropriate for each individual project. Some examples may include application ecosystem diagrams, current state/future state diagrams, data model diagrams, and entity relationship diagrams.
• You will analyze complex business processes, identify opportunities for process improvement, and propose solutions to optimize Salesforce.
• You will stay updated on new Salesforce functionalities, best practices, and industry trends to recommend solutions.
• You will promote adherence to best practices for configuration, testing, and deployment.
• You will be expected to manage your time effectively so you can complete all your assigned work in the time allotted or clearly communicate why the completion of work is delayed.

Qualifications

• Required certifications (at least one of): Administrator, Advanced Administrator, Platform App Developer
• Desired Certifications (any of): Sales Cloud Consultant, Service Cloud Consultant, Data Architect, Platform Developer I, and/or Sharing and Visibility Architect
• 3-5 years of experience as a Salesforce professional
• 2+ years of experience implementing multiple Salesforce Sales/Service Cloud solutions.
• Previous experience implementing Salesforce Loyalty Management solutions is a plus.
• Excellent client management skills managing internal and external relationships.
• Must work well with a variety of individuals, and display client and internal team leadership.
• Experience with the Atlassian suite or comparable products for feature/ticket backlog management and documentation.
• Experience assessing Salesforce solutions to ensure compliance with industry or regional regulations and appropriate security standards.

At dentsu, we believe great work happens when we’re connected. Our hybrid way of working combines remote flexibility with regular in-person collaboration to spark ideas and strengthen our teams. Many of our employees who live within commuting distance (90 minutes) from one of our Headquarter or Hub Offices (New York, Chicago, Detroit, Los Angeles) are required to work in the office 2-3 days per week including one Team Day. The minimum number of days may vary by office and role. Dentsu may designate other HQ or Hub offices at any time. Those who do not live near an office may be designated as a remote employee, depending on the role and business needs. Regardless of your work location, we expect you to be flexible to meet the needs of our Company and clients, which may include attendance in an office from time to time.

The annual salary range for this position is $82,800 - $115,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,
• Short-term and long-term disability insurance,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave,

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.