Salesforce Administrator

Publicis Digital Experience; West Chicago (IL); Hybrid; USD 50,000 - 66,000; Full time

Benefits offered by this job

Adoption and surrogacy/fertility stips

Pet adoption support

Tuition assistance

Paid time off

Job summary

Publicis Digital Experience is seeking a Salesforce Administrator to support 450+ users across North America. Hybrid role requiring 3-4 days in the office.

You will administer Salesforce, document requirements, perform QA testing, and drive ongoing development and configuration to meet evolving business needs. You will also manage DocuSign, user setup, and build complex reports and dashboards while maintaining data integrations and documentation.

Qualifications

• Bachelor’s degree with 1 year of related experience, OR a comparable level of experience and/or training.
• Experience as a Salesforce.com Administrator.
• Excellent verbal communication skills for internal and external stakeholders.
• Excellent written communication and documentation abilities.
• Strong planning, prioritization, and deadline management.
• Ability to train and support users; strong customer service mindset.

Responsibilities

• Work with management to modify Salesforce configuration as needs evolve.
• Build new Salesforce features including objects, fields, formulas, process builder, flows, and dashboards.
• Administer DocuSign and manage user setup.
• Develop and maintain CRM reports, views, and dashboards; automate reporting.
• Maintain data loads and integrations between Salesforce and other systems.
• Provide user support and maintain Salesforce documentation.

Skills

Salesforce Admin

Verbal communication

Written communication

Planning & prioritization

Team collaboration

Self-starter

Attention to detail

Education

Bachelor’s degree or related experience

Tools

Salesforce

Excel

Access

Informatica Cloud

CRM databases

Job description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, Epsilon Auto and the Publicis Commerce Exchange.

Overview

This is a Hybrid position: 3-4 days per week in the office are required. Serve as a Salesforce.com Administrator supporting 450+ Salesforce end users across North America. Perform all aspects of Salesforce.com Administration and Business Analysis including requirement gathering/documentation, maintenance, QA testing, and ongoing development/configuration.

Responsibilities

• Work closely with the management teams to make enhancements and modifications to the Salesforce.com configuration as the needs of the organization expand and evolve.
• Build new Salesforce.com features/elements, including but not limited to custom objects, fields, formulas, process builder, flows, email alerts, validation rules, lightning pages, global actions, Salesforce Maps
• DocuSign Administration
• Setup new users
• Develop/maintain reports, views and dashboards. Maintain and continue to build out report automation.
• Maintain/monitor all data loads/data integrations between Salesforce.com and other systems/files.
• Handle requests for support
• Maintain and continually update/expand on the Salesforce.com documentation.

Perform other duties as assigned.

Qualifications

PERSONAL ATTRIBUTES AND SKILLS

• Experience as a Salesforce.com Administrator
• Good verbal communication skills – comfortable communicating over the phone and in person with sales team members and management staff at various levels.
• Good written communication stills – ability to produce professional documents and emails.
• Excellent support and training skills – Can comprehend the business needs of users and reach out to them at their level. Understands Salesforce.com functionality and can explain it to users/stakeholders at various levels.
• Good planning and prioritization skills – can deliver on complex tasks and projects, which sometimes have conflicting/overlapping timelines. Sets expectations appropriately and meets deadlines consistently. Able to effectively communicate status to management.
• Good team member – builds working relationships with team members and personnel at all levels
• Self-starter – shows initiative
• Good attention to detail
• Very proficient in Microsoft Office applications ( Especially Excel and Access). Experience with CRM database applications (preferably Salesforce). Capable of configuring/modifying Salesforce.com elements such as custom objects, fields, formulas, workflow rules, process builder, email alerts, validation rules, lightning pages, global actions, reports and dashboards. Experience or exposure to data integration products (preferably Informatica Cloud) is a plus.
• MINIMUM JOB REQUIREMENTS: Bachelor’s degree with 1 year of related experience, OR a comparable level of experience and/or training. Demonstrated ability to meet the personal attribute and skill requirements described above.

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits.

You must be work authorized in the United States on a full-time basis without the need for employer sponsorship now or in the future. The Company cannot offer employment to F-1 (student) visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $50,065.00 - USD $66,360.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 8/24/2026.