(USA) Personal Shopper - Sam's

Walmart; Chesapeake (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Membership Support Associate to enhance Member experiences and promote the value of products and services. In this role, you will be responsible for developing Membership by providing essential information, assisting with orders, and ensuring safety standards are met throughout the facility. This position requires strong customer service skills and the ability to adapt to changing priorities. Join this dynamic team and contribute to a culture of excellence while making a positive impact on Member satisfaction and safety.

Qualifications

• Strong customer service skills to assist Members with their needs.
• Ability to follow safety standards and procedures diligently.

Responsibilities

• Develops and supports Membership by providing information on benefits.
• Maintains safety of Facility by following all safety standards.
• Fulfills Member orders accurately and efficiently.

Skills

Customer Service

Safety Compliance

Order Fulfillment

Communication

Problem Solving

Job description

Position Summary

Develops and supports Membership by providing information on Membership benefits, promoting the value of Company products and services, processing Membership upgrades and credit accounts, participating in sales and marketing events, and making efforts to meet Membership goals.

Maintains safety of Facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper forklift spotting procedures, handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to Management.

Fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, pulling items from shelves, scanning items, wrapping and palletizing items, ensuring the accuracy of orders and invoices, securing items until Members arrive, and following up on out-of-stock merchandise to meet Member needs.

Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.

Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company’s products and services.

Complies