(USA) Personal Shopper Lead - Sam's

Walmart; Canton (MS); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading retail organization where you will play a vital role in supervising associates and enhancing customer service. In this position, you will be responsible for training staff, ensuring safety compliance, and overseeing ecommerce operations. This role offers competitive pay, performance bonuses, and comprehensive benefits, including health care and educational support. Be part of a company that values diversity and fosters a culture of belonging, while driving continuous improvement and customer-focused decisions.

Benefits

Health benefits

Paid time off

Performance bonuses

Education program

Qualifications

• Must be 18 years of age or older.
• Successful completion of job-required trainings and assessments.

Responsibilities

• Supervise associates and ensure compliance with company policies.
• Oversee ecommerce operations and manage customer feedback.
• Maintain safety standards and conduct safety sweeps.

Skills

Supervision

Customer Service

Training

Safety Compliance

Ecommerce Operations

Team Leadership

Education

High School Diploma or equivalent

Job description

Position Summary...

Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Maintains safety of the facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling, disposing of hazardous materials, following company standards, and correcting and reporting unsafe situations to management.

Supports the Sams Club ecommerce plan by overseeing ecommerce operations such as Club Pick Up and Ship From Club, auditing customer feedback, resolving complaints, and identifying trends for improvement. Supervises associates supporting ecommerce programs by training, resource provision, duty assignment, feedback, and coverage management.

Executes the Club Pickup plan and processes, updates operations with KPIs, audits orders, maintains equipment, and evaluates performance to meet strategy and execution goals. Supports projects to improve efficiency by leveraging KPIs, modeling best practices, evaluating program execution, and implementing solutions.

Provides member service by acknowledging members, identifying needs, guiding on self-service tech, assisting with purchases, resolving issues, and promoting products and services.

Ensures sales floor and merchandise presentation are maintained per policies, handles claims and returns, zones, stocks, and organizes merchandise, and manages high-shrink and fragile items.

Oversees order picking and staging, develops and implements processes, and collaborates with various stakeholders to meet business needs. Demonstrates compliance with policies, standards of ethics, and integrity, and leads and participates in teams, using resources effectively and supporting change adaptation.

Respects individuals by embracing diversity, creating an inclusive environment, and fostering a culture of belonging. Builds strong relationships, motivates, and mentors others, and recognizes contributions.

Acts with integrity by upholding high standards, being accountable, and supporting Walmart's values and culture. Makes customer-focused decisions, drives continuous improvement, and supports technological and skill advancements.

At Sam's Club, we offer competitive pay, performance bonuses, and comprehensive benefits, including health, financial, paid time off, and other perks. We also provide the Live Better U education program, fully paid by Walmart, for associates pursuing various educational goals.

The hourly wage range for this position is $20.00 to $28.00, with actual wages depending on location and applicable premiums based on specific circumstances.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

I acknowledge that the position for which I am applying requires me to successfully complete all job-required trainings and assessments within a prescribed timeframe if I receive the position. Must be 18 years of age or older.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

39800 Ford Rd, Canton, MI 48187-4312, United States of America