(USA) Overnight Stocking Coach, Non-Complex, Management

Walmart; North East (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company seeks a Store Manager to lead teams, drive sales, and enhance customer service. The ideal candidate will demonstrate exceptional leadership skills, manage financial performance, and ensure compliance with company policies. This role offers competitive pay, benefits, and opportunities for growth.

Benefits

Health Benefits

401(k)

Performance Bonuses

Paid Time Off

Disability Coverage

Military Leave

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Experience supervising 5+ direct reports.

Responsibilities

• Leads and develops teams, ensuring high-quality customer experience.
• Drives financial performance and manages budgets.
• Ensures compliance with company policies.

Skills

Leadership

Customer Service

Communication

Team Building

Education

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

What you'll do

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs. Ensures customer needs, complaints, and issues are resolved successfully, develops action plans to address deficiencies, and leads process improvements to ensure a high-quality customer experience.

Drives financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, and recognizing contributions. Ensures a workplace culture of belonging and promotes the development of qualified staff to meet staffing needs and support company growth.

Coordinates and oversees activities by developing relationships with stakeholders, supporting plans to meet customer and business needs, and building accountability. Identifies and addresses improvement opportunities, demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and provides guidance on business practices.

Respect the Individual

Builds high-performing teams, embraces diversity, and creates a workplace where associates feel supported and connected. Recognizes contributions and fosters a culture of belonging.

Works collaboratively, builds trust, and communicates positively to motivate and influence others. Attracts and retains top talent, empowering and developing staff.

Act with Integrity

Maintains high standards of ethics and compliance, models company values, and holds self and others accountable. Supports Walmart's goal of becoming a regenerative company by making positive impacts, eliminating waste, and participating in community initiatives.

Serve Our Customers and Members

Delivers results with a customer-first approach, making decisions based on data insights, and balancing priorities to serve customers, associates, shareholders, and communities.

Strive for Excellence

Displays curiosity, encourages learning, takes calculated risks, and supports others through change. Drives continuous improvement and adopts new technologies and skills.

Benefits

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase, paid time off, and additional benefits such as disability coverage, discounts, military leave, and more. PTO and PPTO are provided according to job classification and tenure, meeting or exceeding legal requirements.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific CBC and training is required. Associates must complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership. Experience supervising 5+ direct reports, including performance management, mentoring, hiring, and firing.

Primary Location