(USA) Overnight Stocking Coach, Non-Complex, Management

Walmart; Kannapolis (NC); On-site; USD 65,000 - 80,000; Full time

Job summary

Walmart is seeking a team leader in Kannapolis, NC, focused on enhancing store operations and customer experience. The role includes team development, managing financial performance, and ensuring compliance with company standards. Ideal candidates will have a background in business management and experience in retail leadership, with a strong commitment to customer service and team growth.

Benefits

Competitive pay

Performance-based bonuses

Comprehensive benefits package

Paid time off

Disability insurance

Company discounts

Military leave pay

Qualifications

• 1 year of retail and supervisory experience or equivalent.
• Successful completion of required trainings.
• Experience managing five or more direct reports preferred.

Responsibilities

• Lead and develop teams effectively, fostering a culture of belonging.
• Drive financial performance by reviewing Profit & Loss statements.
• Support customer service initiatives and implement action plans.

Skills

Customer Service

Leadership

Team Development

Data-Driven Decision Making

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrink and meet sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and fosters a sense of belonging in the workplace. Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans to meet customer and business needs, and promoting continuous learning and accountability. Ensures compliance with company policies and standards of ethics and integrity, supporting the Open Door Policy and guiding others in its application. Builds high-performing teams that embrace diversity and create a culture of belonging, supporting associates' growth and development. Communicates effectively with impact, energy, and positivity to motivate and influence others. Attracts, retains, and develops talent, recognizing contributions and accomplishments. Acts with integrity by maintaining high standards of ethics and accountability, supporting Walmart's culture and sustainability goals. Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term objectives. Demonstrates curiosity, resilience, and a commitment to continuous improvement, adopting new technologies and supporting others through change.

Walmart offers competitive pay, performance-based bonuses, and a comprehensive benefits package including health coverage, 401(k), stock purchase, paid time off, and additional benefits such as disability insurance, company discounts, military leave pay, and more. The position's annual salary range is $65,000.00-$80,000.00 plus differential, with potential additional compensation based on location, performance, and external factors.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with specific state requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University; Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University; experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

2420 Supercenter Dr Ne, Kannapolis, NC 28083-6426, United States of America