(USA) Overnight Stocking Coach, Non-Complex, Management

Walmart; Asheboro (NC); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading company in retail seeks a Store Team Lead who will excel in building high-performing teams, driving customer service, and managing financial performance. The ideal candidate will possess strong leadership and communication skills, with a focus on continuous improvement and customer satisfaction. This role includes overseeing daily operations and fostering a culture that values diversity and integrity while meeting the company's objectives.

Benefits

Competitive pay

Performance bonuses

Health benefits

401(k)

Education benefits through Live Better U

Qualifications

• 2 years of college or 1 year retail and 1 year supervisory experience.
• Experience supervising 5 or more direct reports.
• Successful completion of firearm-specific training if applicable.

Responsibilities

• Leads teams by teaching, training, and providing feedback.
• Manages financial performance and sales of store area.
• Develops and implements action plans to address deficiencies.

Skills

Leadership

Customer Service

Communication

Adaptability

Team Building

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and fosters a workplace culture of belonging. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability. Identifies and communicates goals, measures progress, and addresses improvement opportunities. Demonstrates adaptability and promotes continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, supporting the Open Door Policy, and providing guidance on business practices.

Respect the Individual: Builds high-performing teams, embraces diversity, and creates a workplace where associates feel supported and connected. Builds strong trusting relationships through effective communication and positivity. Attracts, retains, empowers, and recognizes talent.

Act with Integrity: Maintains high standards of ethics and compliance, models Walmart values, and supports a culture of accountability and positive impact through community involvement.

Serve Our Customers and Members: Delivers results with a customer-first approach, making decisions based on data insights and balancing priorities to meet customer needs.

Strive for Excellence: Demonstrates curiosity, resilience, and a desire to learn. Supports technological and skill development and encourages change management.

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase, paid time off, and additional benefits like disability coverage, discounts, military leave pay, and education benefits through Live Better U.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U provides educational programs ranging from high school completion to bachelor’s degrees, fully paid by Walmart.

Minimum Qualifications

2 years of college; OR 1 year retail experience and 1 year supervisory experience; OR 2 years general work experience and 1 year supervisory experience. For firearm selling facilities, successful completion of a firearms-specific CBC and training is required. Associates must attend and pass all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1226 E Dixie Dr, Asheboro, NC 27203-8856, United States of America