(USA) Overnight Stocking Coach

Walmart; Mount Laurel Township (NJ); On-site; USD 65,000 - 80,000; Full time

Job summary

A leading company in retail is seeking a leader committed to exceptional customer service and team development. This role focuses on driving financial performance and ensuring compliance with corporate standards while fostering a positive workplace culture. Competitive pay and comprehensive benefits are offered, along with opportunities for professional growth through educational programs.

Benefits

Competitive Pay

Performance Bonuses

Comprehensive Health Benefits

401(k) Plan

Stock Purchase Options

Paid Time Off

Disability Coverage

Company Discounts

Military Leave Pay

Tuition Assistance Program

Qualifications

• Experience in team development and leadership in a retail setting.
• Strong communication and relationship-building skills.
• Knowledge of financial performance metrics and operational processes.

Responsibilities

• Lead and develop teams, ensuring high customer service standards.
• Drive financial performance and manage budgets effectively.
• Recruit, mentor, and support associates for successful operations.

Skills

Customer Service

Team Leadership

Operational Management

Budget Management

Problem Solving

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit and Loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and fosters a culture of belonging. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Builds accountability and measures progress towards goals, identifies improvement opportunities, and promotes continuous learning.

Ensures compliance with company policies, procedures, and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy. Creates a workplace where associates feel supported and connected, fostering a culture of belonging and inclusion.

Builds strong, trusting relationships through effective communication, motivating and influencing others positively. Attracts, retains, empowers, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart's values, and fostering a positive culture. Supports and promotes corporate social responsibility initiatives, including making a positive impact for associates, customers, and the community.

Delivers results by prioritizing customer needs, using data insights for decision-making, and balancing short and long-term goals. Encourages continuous improvement, adopts new technologies, and supports others through change.

Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock purchase options, paid time off, and other benefits such as disability coverage, company discounts, military leave pay, and more.

For more information about PTO, visit https://one.walmart.com/notices.

Live Better U is Walmart's education benefit program, covering tuition, books, and fees for programs from high school completion to bachelor's degrees, including English Language Learning and certificates. Eligibility and benefits vary by employment status and location.

The annual salary range for this position is $65,000.00-$80,000.00 plus differential, with additional bonuses and potential pay zone adjustments based on location and external factors.