(USA) Operations Manager

Walmart Inc.; Birmingham (AL); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Discount card

Live Better U

Walmart Academy

Health benefits

Paid time off

Job summary

Walmart Inc. in Birmingham, AL is seeking a store leadership professional to help drive sales, service, and compliance while supervising hourly associates in a fast-paced retail environment.

You will collaborate across departments to implement company programs, manage budgets, and enhance the customer experience. The role includes opportunities for community engagement and career growth with competitive pay and benefits.

Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g. Academy trainings, Open Door trainings, etc.).
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

• Initiates, directs and participates in community outreach programs.
• Ensures compliance with company policies and procedures and supports asset protection and safety controls.
• Provides supervision and development opportunities for hourly associates in assigned area.

Skills

Leadership

Supervisory experience

Customer service

Budgeting

Education

Two years of college

Bachelor’s degree in Business Management

Job description

1916 Center Point Pkwy
Birmingham, AL 35215-4512

R-2666418

$65,000 - $100,000/yr

Regular/ Permanent

Position Summary...

What you'll do...

Initiates directs and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community establishing and maintaining relationships with key individuals or groups in the community representing the company to various external organizations and championing company-sponsored programs events and sustainability efforts to associates customers and the local community Ensures compliance with company policies and procedures by holding hourly associates accountable analyzing and interpreting reports implementing and monitoring asset protection and safety controls maintaining quality assurance standards overseeing safety and operational reviews developing and implementing action plans to correct deficiencies and providing direction and guidance on executing company programs and strategic initiatives Provides supervision and development opportunities for hourly associates in assigned area by hiring training mentoring and actively listening to associates assigning duties evaluating performance and providing recognition setting clear expectations communicating expectations consistently and effectively promoting a belonging mindset in the workplace and providing prompt feedback to ensure business goals are achieved Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBW service model managing and supporting customer service initiatives ensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved reviewing and evaluating PL Profit Loss statements assisting the management team in controlling expenses to ensure they are indexed to sales developing and implementing plans to correct any deficiencies in financial performance and participating in analyzing economic trends and community needs for budget forecasting Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executing business processes and practices Respect the individual: Builds high-performing teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform x000B Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence x000B Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmart's goal of becoming a regenerative company by making a positive impact for associates customers members and the world around using creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble self-aware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

The annual salary range for this position is $65,000.00 - $100,000.00

Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Regional Pay Zone (RPZ) (based on location)
• Complex Structure (based on external factors that create challenges)

State Pay Differential:

This job has an additional differential to meet legislative requirements, where applicable.

Minimum Qualifications...

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

1916 CENTER POINT PKWY, BIRMINGHAM, AL 35215-4512, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits you’ll enjoy

Discount Card

Get 10% off

Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.

Live Better U

100% covered

Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.

Medical, dental, vision, and wellness programs for you and your family

Access mental health resources and assistance programs for life’s challenges

Training, leadership programs, and clear paths to advance.

Imagine a workplace surrounded by innovation.At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.

Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.

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Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.

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Join us at Walmart and grow your career alongside a community that feels like home.

This isn’t just a workplace—it’s a destination for leaders eager to make a difference.