(USA) Member Team Lead

Walmart; Denham Springs (LA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a supervisor to assist management in overseeing associates at their Denham Springs location. The role involves supervising staff, providing excellent member service, and ensuring compliance with policies. Candidates should have retail experience and leadership skills, with a focus on team development and member satisfaction.

Benefits

Health benefits

Paid time off

Education programs

Discounts

Qualifications

• 6 months retail experience including operating front-end equipment.
• Must be 18 years or older.

Responsibilities

• Supervises associates and assigns duties.
• Provides excellent member service and processes memberships.
• Oversees assigned areas and manages claims and returns.

Skills

Customer Service

Leadership

Team Management

Job description

Position Summary...

Assists management with supervising associates in the assigned area by assigning duties, communicating goals and feedback, training on processes and procedures, providing guidance on member service, ensuring policy compliance, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating staff.

Supports membership efforts by providing information on membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining documentation; striving to meet membership goals; and promoting the value of Sam's Club products and services.

Provides excellent member service by acknowledging members, assisting with purchasing decisions, locating merchandise, supporting self-service technology, handling transactions, and filling club pick-up orders.

Oversees assigned areas by managing claims and returns, zoning, organizing merchandise, identifying shrink and damages, maintaining carts and flatbeds, assisting with transportation, utilizing equipment, and keeping the parking lot clean.

Completes financial and administrative tasks by following procedures for records, transactions, deposits, and investigations, and maintaining confidentiality and accuracy.

Develops and implements processes to meet business needs through collaboration, analysis, and improvement initiatives.

Ensures compliance with policies, standards, and ethics by guiding staff, implementing action plans, and addressing issues.

Leads and participates in teams by resource sharing, determining needs, coordinating work, providing feedback, and supporting adaptation to change.

Benefits at Sam's Club include health, financial, paid time off, and other benefits such as education programs, discounts, and leave policies, with details available on the company's benefits page.

The hourly wage range is $20.00 to $28.00, with actual pay depending on location and additional premiums based on specific circumstances.

Minimum Qualifications...

6 months retail experience including operating front-end equipment and customer service, and being 18 years or older.

Preferred Qualifications...

Experience leading a front-end team, supervising, hiring, evaluating, mentoring, developing, and managing workload.

Location: 201 Bass Pro Blvd, Denham Springs, LA 70726-5570, United States of America.