(USA) Member Team Lead

Sam's Club; Concord (NH); On-site; USD 60,000 - 80,000; Full time

Job summary

Sam's Club is seeking a Member Team Lead in Concord, NH. This role involves supervising associates, enhancing member service, and ensuring compliance with policies. Candidates should have retail and customer service experience, with a focus on team leadership and communication skills.

Benefits

Competitive pay

Performance bonuses

Health benefits

Paid time off

Education assistance through Live Better U

Qualifications

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.
• Must be 18 or older.

Responsibilities

• Assist management with supervising associates and assigning duties.
• Provide guidance on member service and ensure compliance with policies.
• Support recruiting, coaching, and promote membership.

Skills

Customer Service

Team Leadership

Communication

Job description

Join to apply for the (USA) Member Team Lead role at Sam's Club

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Join to apply for the (USA) Member Team Lead role at Sam's Club

This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $28.00/hr

Position Summary

What you'll do... Assists management with supervising associates, assigning duties, communicating goals, training, providing guidance on member service, ensuring compliance with policies, supporting recruiting and coaching, promoting membership, assisting members, overseeing area responsibilities, handling claims, maintaining records, developing processes, ensuring compliance, leading teams, and fostering a respectful and ethical workplace.

At Sam's Club, we offer competitive pay, performance bonuses, and benefits for a balanced life, including health, financial, paid time off, and additional perks like education assistance through Live Better U.

The hourly wage range is $20.00 to $28.00, with potential premiums based on specific circumstances. The actual wage will meet or exceed local minimum wage laws.

Minimum Qualifications

6 months retail experience including operating front-end equipment AND 6 months customer service experience. Must be 18 or older.

Preferred Qualifications

Experience leading a front-end team, supervising, hiring, evaluating, mentoring, and managing workload.

Location

304 Sheep Davis Rd, Concord, NH 03301-5736, United States