(USA) Member Specialist

Sam's Club; Ocala (FL); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k)

Company-paid life insurance

Paid time off

Company discounts

Education benefits

Job summary

Sam's Club in Ocala, Florida, is seeking enthusiastic individuals for member service roles. Associates will be responsible for maintaining the checkout area, resolving member issues, and promoting products.

Successful candidates will have retail experience, operate front-end equipment, and ensure compliance with safety standards. They will also benefit from various health and financial benefits, including company-paid education programs.

Qualifications

• Experience providing member service and maintaining a safe shopping environment.
• Proven ability to assist with payments, returns, refunds, and exchanges.
• Education benefits available for associates.

Responsibilities

• Provides member service and resolves member issues.
• Maintains the checkout area and follows company safety standards.
• Assists with training new associates on company processes.

Skills

Retail experience

Operating front-end equipment

Working with mobile retail applications

Job description

Position Summary

What you'll do

• Provides member service, maintains the checkout area, resolves member issues and concerns, promotes Sam's Club products and services, provides guidance and support to members regarding self‑service technology, processes member purchases, assists with payments, returns, refunds and exchanges according to company policies and procedures for different membership and payment types, and follows company safety standards, procedures and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise, corrects and reports unsafe situations to facility management.
• Maintains entrance areas, acknowledges members, verifies membership cards, identifies member needs, assists members with purchasing decisions, locates merchandise, promotes the company's products and services, zones the area, arranges and organizes merchandise, assists members with transporting items, and maintains a safe shopping environment.
• Maintains exit areas, reviews member receipts, acknowledges the member and identifies member needs, assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures, maintains paperwork, logs and other required documentation, executes emergency response procedures, and ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new programs rollout training, and provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data and resources, collaborating with managers, co‑workers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change, difficulties and feedback.

Core Competencies

• Respect the Individual: embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
• Respect the Individual: works as a team; builds strong and trusting relationships; communicates with impact, energy and positivity to motivate and influence.
• Respect the Individual: strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
• Act with Integrity: maintains and promotes the highest standards of integrity, ethics and compliance, model the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.
• Act with Integrity: acts in a selfless manner and is consistently humble, self‑aware, honest, fair and transparent.
• Serve our Customers and Members: delivers results while putting the customer first.
• Serve our Customers and Members: makes decisions based on reliable information; balances short‑ and long‑term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence: displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
• Strive for Excellence: drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement and more.
• Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books and fees are completely paid for by Walmart.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

Compensation

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

Retail experience including operating front‑end equipment (for example, cash register) and working with mobile retail applications.

Preferred Qualifications

None listed.

Primary Location

3921 SW COLLEGE RD, OCALA, FL 34474‑5713, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.