member specialist

Sam's Club; Lakeland (FL); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits and other coverage

401(k) and stock purchase

Paid time off and family leave

Disability benefits

Employee discounts

Live Better U education program

Job summary

Sam's Club in Lakeland, FL is seeking a Front-End Member Associate to deliver exceptional member service, keep the checkout area clean and efficient, and promote store products and services. You will also guide members on using self‑service technology and process member purchases.

The role involves handling payments, returns, refunds, and exchanges per policy while maintaining safety and merchandise standards. Training new associates and supporting continuous improvement are part of the job.

Qualifications

• Retail experience including operating front-end equipment (e.g., cash register).
• Working with mobile retail applications.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam’s Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas; acknowledges members, verifies membership cards, identifies member needs, assists members with purchasing decisions, locates merchandise, promotes company products, arranges and organizes merchandise, assists members with transporting items, and maintains a safe shopping environment.
• Maintains exit areas; reviews member receipts; acknowledges the member and identifies member needs; secures and safeguards Sam’s Club assets by observing and communicating potential criminal activity according to company policies; maintains paperwork, logs, and other documentation; executes emergency response procedures; ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new program rollout training, and provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies by properly handling returns; zones the area; arranges and organizes merchandise; identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Completes work assignments and priorities using policies, data, and resources; collaborates with managers, co‑workers, customers, and other business partners; identifies priorities, deadlines, and expectations; carries out tasks; communicates progress and information; determines and recommends ways to address improvement opportunities; and adapts to and learns from change, difficulties, and feedback.

Skills

Cash register operation

Mobile app usage

Customer service

POS software

Tools

POS systems

Mobile retail apps

Job description

Position Summary...

What you’ll do

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam’s Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas; acknowledges members, verifies membership cards, identifies member needs, assists members with purchasing decisions, locates merchandise, promotes company products, arranges and organizes merchandise, assists members with transporting items, and maintains a safe shopping environment.
• Maintains exit areas; reviews member receipts; acknowledges the member and identifies member needs; secures and safeguards Sam’s Club assets by observing and communicating potential criminal activity according to company policies; maintains paperwork, logs, and other documentation; executes emergency response procedures; ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new program rollout training, and provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies by properly handling returns; zones the area; arranges and organizes merchandise; identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Completes work assignments and priorities using policies, data, and resources; collaborates with managers, co‑workers, customers, and other business partners; identifies priorities, deadlines, and expectations; carries out tasks; communicates progress and information; determines and recommends ways to address improvement opportunities; and adapts to and learns from change, difficulties, and feedback.

Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.

Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.

Respect the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Act with Integrity: Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair, and transparent.

Serve our Customers and Members: Delivers results while putting the customer first.

Serve our Customers and Members: Makes decisions based on reliable information; balances short‑ and long‑term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.

Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.

Strive for Excellence: Drives continuous improvements; is open to and uses new technologies, skills; and supports others through change.

At Sam’s Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet!

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high‑school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $17.00 to $25.00*

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

• Retail experience including operating front‑end equipment (e.g., cash register).
• Working with mobile retail applications.

Preferred Qualifications

• None listed.

Primary Location: 3530 LAKELAND HIGHLANDS RD, LAKELAND, FL 33803-4313, United States of America.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.