(USA) Member Specialist

Sam's Club; Dover (DE); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Health benefits

Paid time off

Education benefits (Live Better U)

Job summary

Sam's Club in Dover, Delaware is seeking a dedicated team member to provide exceptional member service and maintain a positive shopping environment. Responsibilities include assisting members with purchases and returns, handling merchandise, and supporting company policies. Preferred qualifications include retail experience and familiarity with front-end equipment. The position offers a competitive hourly wage between $18.00 and $26.00. Join us in creating a high-integrity workplace focused on member satisfaction.

Qualifications

• Respect for individuals and integrity.
• Ability to promote products and services.
• Strong communication and teamwork skills.

Responsibilities

• Provide member service and support.
• Assist with transactions and handle returns.
• Maintain safety and cleanliness in the shopping area.

Skills

Retail experience

Experience with front-end equipment

Working with mobile retail applications

Job description

Overview

Position Summary: What you’ll do includes member service, maintaining the checkout area, resolving member issues, and promoting Sam's Club products and services. You will provide guidance and support to members regarding self-service technology, process member purchases, and assist with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. You will follow safety standards, procedures, and guidelines, including conducting safety sweeps.

Responsibilities also include handling merchandise, reporting unsafe situations, maintaining entrance and exit areas, acknowledging members, verifying membership cards, assisting with purchasing decisions, locating merchandise, promoting company products and services, organizing merchandise, assisting with transporting items, and maintaining a safe shopping environment. You may also review receipts, observe and report potential criminal activity, maintain documentation, and execute emergency response procedures.

You may participate in training Member Frontline Services associates on company processes and procedures, teach new technology and tool functionality, and deliver rollout training. You will ensure the area is maintained in accordance with company policies by properly handling returns, zoning the area, and identifying shrink and damages.

In addition, you will help uphold company policies, procedures, and standards of ethics and integrity, support the Open Door Policy, and apply these in executing business processes and practices. You will complete work assignments and priorities by using policies, data, and resources; collaborate with managers, co-workers, customers, and other business partners; identify priorities and deadlines; communicate progress; and participate in process improvement and change management.

Sam’s Club values include respect for individuals, integrity, delivering for customers and members, and striving for excellence. You will work as part of a team, build relationships, and act with integrity to support a culture aligned with Walmart values.

Benefits and Compensation

Live Better U is a company-paid education benefit for associates. Benefits information is provided including health benefits, retirement plans, paid time off, and other programs. The hourly wage range for this position is $18.00 to $26.00 per hour. Additional compensation in the form of premiums may be paid in specific circumstances. The actual hourly rate will meet or exceed the minimum wage applicable to the job location.

Qualifications

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Retail experience including operating front-end equipment (e.g., cash register)
• Experience working with mobile retail applications

Location

Primary Location: 1572 N DUPONT HWY, DOVER, DE 19901-2215, United States of America

Other

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.