(USA) Coach/Ops Mgr Trainee Store FE #4162 San Antonio

Walmart; San Antonio (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated leader to enhance customer service and drive financial performance in their San Antonio store. This role involves developing high-performing teams, managing store operations, and ensuring compliance with company policies. You will have the opportunity to implement innovative solutions and improve customer experiences while overseeing budgeting and performance analysis. With competitive pay and comprehensive benefits, this position offers a chance to grow within a supportive environment that values diversity and inclusion. If you're passionate about leadership and customer satisfaction, this is the perfect opportunity for you.

Benefits

Health Coverage

401(k)

Stock Purchase

Paid Time Off

Educational Opportunities

Qualifications

• Experience in retail and supervisory roles is required.
• Strong leadership and communication skills are essential.

Responsibilities

• Lead and develop teams effectively, ensuring high customer service standards.
• Drive financial performance and manage operational processes.

Skills

Customer Service

Team Leadership

Financial Performance Analysis

Operational Management

Diversity and Inclusion Awareness

Education

Two years of college or equivalent experience

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements. Manages and assists in budgeting, forecasting, and controlling expenses, monitoring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and ensure sales and profit goals are achieved.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently and effectively. Ensures diversity and inclusion awareness and recruits and develops qualified associates to meet staffing needs and company growth potential.

Coordinates, completes, and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, and identifying and communicating goals. Builds accountability, measures progress, identifies improvement opportunities, and promotes continuous learning.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and provides guidance on applying these in business practices.

Core Values and Leadership Expectations

• Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace of belonging, and creates opportunities for all associates to thrive.
• Act with Integrity: Maintains high standards of ethics, models Walmart values, and holds oneself and others accountable.
• Serve Our Customers and Members: Delivers results with a customer-first approach, making decisions based on data insights and balancing priorities.
• Strive for Excellence: Demonstrates curiosity, takes calculated risks, and encourages learning and innovation.

We offer competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and more. Additional benefits include educational opportunities through Live Better U, which covers tuition, books, and fees for various programs. Eligibility and specific benefits depend on employment status and location.

For more information about PTO, visit https://one.walmart.com/notices. The hourly wage range for this position is $31.25-$38.46 plus differential, with additional compensation based on performance and location.

Minimum Qualifications

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

12639 Blanco Rd, San Antonio, TX 78231-0000, United States of America