(USA) Coach/Ops Mgr Trainee Store FE #4162 San Antonio

Walmart; San Antonio (TX); On-site; USD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated leader to enhance customer service and drive financial performance in their San Antonio location. This role involves developing high-performing teams, implementing business solutions, and ensuring compliance with company policies. You'll have the opportunity to foster a culture of diversity and inclusion while leading change initiatives that improve operational efficiency. With a focus on continuous improvement and exceptional customer experiences, this position offers the chance to make a significant impact in a dynamic retail environment. If you are passionate about leadership and customer service, this role is perfect for you.

Qualifications

• 2 years of college or equivalent retail experience with supervisory skills.
• Experience in financial performance and customer service initiatives.

Responsibilities

• Lead and develop teams while ensuring exceptional customer service.
• Drive financial performance and manage budgets effectively.

Skills

Customer Service

Team Leadership

Financial Performance Management

Communication

Diversity and Inclusion

Change Management

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

This role involves leading and developing teams by teaching, training, actively listening to associates, touring stores, and providing feedback. It includes communicating and collaborating across all levels of store operations, utilizing technology, business initiatives, merchandising, and company direction. The position also entails introducing and leading change efforts, providing clear expectations, and implementing business solutions while effectively communicating business objectives.

What you'll do...

You will model and demonstrate exceptional customer service standards, support customer service initiatives, and ensure customer needs and complaints are addressed effectively. Developing action plans to improve deficiencies and leading process improvements to enhance customer experience are key responsibilities.

The role also requires driving financial performance by reviewing profit and loss statements, managing budgets, forecasting, controlling expenses, and ensuring effective merchandise presentation, inventory flow, and operational processes. You will develop and implement strategies to mitigate shrinkage and achieve sales and profit goals.

Supervising and developing hourly associates through hiring, training, mentoring, and assigning duties is essential. You will set clear expectations, provide recognition, and ensure diversity and inclusion are prioritized. Building relationships with stakeholders, supporting initiatives to meet customer and business needs, and promoting continuous learning are also important.

Ensuring compliance with company policies and supporting Walmart's mission and values, including ethics and integrity, are fundamental. The role emphasizes building high-performing teams, embracing diversity, acting with integrity, delivering excellent customer service, and striving for continuous improvement.

Minimum Qualifications...

Candidates must have 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience. Additional requirements include successful completion of all job-related trainings and assessments. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be necessary.

Preferred Qualifications...

The preferred qualifications include a Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, a Certificate of Completion in People and Business Leadership, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

12639 Blanco Rd, San Antonio, TX 78231-0000, United States of America