(USA) Coach/Ops Mgr Trainee-1

Walmart; Colorado; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to enhance store operations and customer service. This role involves developing teams, implementing business solutions, and driving financial performance through effective management of budgets and P&L statements. You'll be at the forefront of change, guiding your team to deliver exceptional service while ensuring operational excellence. If you're passionate about leadership and customer satisfaction, this opportunity is perfect for you.

Qualifications

• Proven experience in leading teams and enhancing customer service standards.
• Strong financial acumen with expertise in P&L management and budgeting.

Responsibilities

• Lead and develop teams while ensuring exceptional customer service.
• Drive financial performance through effective P&L management and budgeting.

Skills

Team Leadership

Customer Service

Financial Analysis

Communication

Process Improvement

Tools

Profit and Loss (P&L) Analysis

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit and Loss (P&L) statements, managing and assisting in budgeting, forecasting, and controlling expenses to confirm they are indexed to sales. Monitoring and ensuring