(USA) Coach/Ops Mgr Trainee

Walmart; Trion (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Walmart is seeking a Supervisor for its Trion location. This role involves leading and developing teams while ensuring exceptional customer service standards and operational efficiency. The candidate should have relevant supervisory or retail experience, and preferred qualifications include a Bachelor’s degree in Business Management. Competitive pay, bonuses, and comprehensive benefits are offered.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

401(k) plan

Stock purchase options

Paid time off

Education programs

Disability coverage

Employee discounts

Qualifications

• Minimum 2 years of college or relevant supervisory experience.
• Preferred: Bachelor's degree in Business Management.
• Experience supervising and training associates.

Responsibilities

• Leading teams by teaching, training, and providing feedback.
• Driving store performance through financial management and inventory control.
• Ensuring exceptional customer service standards and resolving issues.

Skills

Customer Service

Leadership

Communication

Financial Management

Business Strategy

Education

2 years of college or relevant experience

Bachelor of Science in Business Management and Leadership (preferred)

Job description

Position Summary...

This role involves leading and developing teams by teaching, training, actively listening to associates, touring stores, and providing feedback. It includes communicating and collaborating with all levels of associates on store operations, utilizing technology, business initiatives, merchandising, and company direction. The position also entails introducing and leading change efforts, providing clear expectations, and implementing business solutions to communicate business objectives effectively.

The role models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing customer service initiatives, and supporting community outreach programs. It involves ensuring customer needs, complaints, and issues are resolved, developing action plans to address deficiencies, and leading process improvements to enhance the customer experience.

Financially, the role drives store performance by reviewing profit and loss statements, managing budgets, forecasting, controlling expenses, and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. It also involves developing action plans to reduce shrinkage and meet sales and profit goals.

Supervision and development of hourly associates is key, including hiring, training, mentoring, and assigning duties. The role requires setting clear expectations, providing recognition, promoting a sense of belonging, and recruiting qualified staff to meet staffing needs and support company growth.

Additional responsibilities include coordinating activities with stakeholders, supporting plans and initiatives, building accountability, and promoting continuous learning and improvement. Ensuring compliance with policies and supporting company values and ethics are also critical, along with fostering a workplace of belonging and respect for individuals.

The role emphasizes acting with integrity, serving customers and members by delivering results and making data-driven decisions, and striving for excellence through continuous improvement, learning, and technological adoption.

Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock purchase, paid time off, and other benefits such as education programs, disability coverage, and employee discounts.

Minimum qualifications include 2 years of college or relevant experience, with specific supervisory and retail experience requirements. For stores selling firearms or ammunition, additional background checks and certifications are required. Training and assessments are mandatory for associates.

Preferred qualifications include a Bachelor of Science in Business Management and Leadership, certification in People and Business Leadership, and experience supervising multiple direct reports with responsibilities in performance management, mentoring, hiring, and firing.

The primary location for this position is 13427 Highway 27, Trion, GA 30753-1549, United States of America.