(USA) Coach/Ops Mgr Trainee

Walmart; Tappahannock (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company, Walmart, seeks a dedicated store leader to enhance team performance, drive financial results, and elevate customer service standards. The role includes developing associates, implementing strategies for store operations, and ensuring compliance with company policies, all within a supportive and diverse work environment. With competitive pay and comprehensive benefits including tuition coverage through education programs, this position plays a vital role in fostering a sense of belonging among staff while achieving business objectives.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits including health

Education programs like Live Better U

Discounts

Military leave pay

Qualifications

• Minimum qualifications include 2 years of college or equivalent work experience.
• Supervisory experience preferred.
• Candidates must complete all required training programs.

Responsibilities

• Leads and develops teams by teaching and training associates.
• Drives financial performance through P&L review and expense control.
• Ensures a high-quality customer experience and resolves complaints.

Skills

Customer Service

Team Development

Financial Acumen

Problem Solving

Compliance

Education

2 years of college or equivalent work experience

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses to ensure alignment with sales. Monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans to meet customer and business needs, and building accountability. Identifies improvement opportunities and demonstrates adaptability, promoting continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, supporting the Open Door Policy, and providing guidance on business practices.

Core Values and Leadership Expectations

• Respect the Individual: Builds high-performing teams, embraces diversity, and fosters a workplace of belonging where all associates feel supported and valued.
• Act with Integrity: Maintains high standards of ethics, models Walmart values, and supports a culture of accountability and transparency.
• Serve Our Customers and Members: Delivers results with the customer’s needs at the forefront, making data-driven decisions and balancing priorities.
• Strive for Excellence: Demonstrates curiosity, resilience, and encourages continuous improvement and learning.

Benefits and Additional Information

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, and paid time off. Additional benefits include education programs like Live Better U, which covers tuition and fees for various levels of education, and other perks such as discounts and military leave pay.

Minimum qualifications include 2 years of college or equivalent work experience, with supervisory experience preferred. Specific requirements for firearm sales positions include background checks and certifications as applicable. Candidates must attend and complete all required training programs.