(USA) Coach/Ops Mgr Trainee

Walmart; Pulaski (TN); On-site; Full time

Job summary

A leading retail company is seeking a dedicated leader to manage teams and enhance customer service. This role involves overseeing store operations, building high-performing teams, and driving financial success while ensuring compliance with company policies. Offering competitive pay and excellent benefits, this opportunity is ideal for dynamic individuals who thrive in fast-paced environments and foster positive workplace cultures.

Benefits

Health coverage

401(k)

Stock purchase

Paid time off

Live Better U education benefits

Qualifications

• Retail experience and supervisory experience are required.
• Candidates must complete all required training and assessments.
• Experience supervising five or more direct reports preferred.

Responsibilities

• Leads teams by teaching, training, and listening.
• Drives financial performance and manages store operations.
• Models customer service standards and manages customer outreach.

Skills

Customer Service

Team Leadership

Financial Management

Process Improvement

Adaptability

Education

Two years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability for results. Identifies and addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, supporting the Open Door Policy, and providing guidance on business practices.

Builds high-performing teams by embracing differences, creating a supportive workplace, and fostering a culture of belonging. Works collaboratively, builds trust, and communicates effectively to motivate and influence others. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability and transparency. Supports Walmart's goal of becoming a regenerative company by making a positive impact on associates, customers, and the community.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Encourages continuous improvement, adopts new technologies, and supports others through change.

Walmart offers competitive pay, performance bonuses, and benefits including health coverage, 401(k), stock purchase, paid time off, and more. Details about PTO and benefits are available at https://one.walmart.com/notices.

Live Better U is Walmart's education benefit program, covering tuition, books, and fees for associates pursuing various educational programs. Eligibility and details are available at One.Walmart.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional compensation opportunities such as bonuses and regional pay zones, depending on location.

Minimum Qualifications

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience.

For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required.

Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or Certificate of Completion in People and Business Leadership through the same programs. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.