(USA) Coach/Ops Mgr Trainee

Walmart; Port Allen (LA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic leader to enhance team performance and drive customer satisfaction. In this role, you will lead by example, ensuring exceptional service standards while managing financial performance and operational excellence. You will play a crucial part in fostering a diverse and inclusive workplace, developing talent, and implementing business solutions that align with company objectives. This opportunity offers competitive pay and a range of benefits, including health coverage and educational programs, making it an exciting chance to grow your career in a supportive environment.

Benefits

Health Coverage

401(k)

Stock Purchase Plan

Paid Time Off

Disability Insurance

Discounts

Military Leave Pay

Education Benefits

Qualifications

• 2 years of college or equivalent experience required.
• Experience in retail and supervisory roles preferred.

Responsibilities

• Leads and develops teams by training and providing feedback.
• Drives financial performance and manages budgets effectively.
• Builds high-performing teams and supports diversity initiatives.

Skills

Team Leadership

Customer Service

Financial Performance Management

Communication

Diversity and Inclusion Awareness

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management

Job description

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, for example, store community and outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and ensure sales and profit goals are achieved. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates expectations consistently and effectively. Ensures diversity and inclusion awareness and recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals and objectives, builds accountability, and measures progress. Addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning. Ensures compliance with company policies, procedures, standards of ethics and integrity, and supports the company mission and values.

Builds high-performing teams, embraces differences, and creates a workplace of belonging where associates feel supported and connected. Works collaboratively, builds trusting relationships, and communicates positively to motivate and influence. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability. Supports Walmart’s goal of becoming a regenerative company by making positive impacts for stakeholders and the community.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Displays curiosity, resilience, and encourages learning from mistakes. Supports continuous improvements, adopts new technologies and skills, and supports others through change.

Walmart offers competitive pay, performance bonuses, and benefits including health coverage, 401(k), stock purchase, paid time off, disability insurance, discounts, military leave pay, and more. PTO and PPTO are provided based on employment classification and length, meeting or exceeding legal requirements.

For more information about PTO, visit https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program covering various educational levels and certificates, fully paid by Walmart. Eligibility and details are available on One.Walmart.

The hourly wage range for this position is $31.25-$38.46 plus differential, with potential bonuses and additional compensation based on location and performance.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific CBC and training are required. For ammunition-only facilities, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments.

Preferred Qualifications...

bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and general work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

3255 La Highway 1 S, Port Allen, LA 70767-5858, United States of America