(USA) Coach/Ops Mgr Trainee

Walmart; Ohio; On-site; Full time

Job summary

Walmart is seeking a dedicated team leader to enhance store operations and customer service. The role involves leading teams, driving financial performance, and ensuring compliance with company standards. Ideal candidates will have strong leadership skills and a commitment to fostering an inclusive workplace. Competitive pay and comprehensive benefits are offered, along with opportunities for professional development.

Benefits

Competitive Pay

Performance Bonuses

Comprehensive Benefits

Paid Time Off

Live Better U Education Program

Qualifications

• 2 years of college or equivalent experience required.
• Experience supervising 5 or more direct reports preferred.

Responsibilities

• Leads and develops teams, ensuring high-quality customer service.
• Drives financial performance by managing budgets and evaluating P&L statements.
• Implements action plans to correct deficiencies and mitigate shrinkage.

Skills

Customer Service

Leadership

Communication

Data-Driven Decision Making

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, controlling expenses, and monitoring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, and ensuring diversity and inclusion. Coordinates and oversees job-related activities and relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Ensures compliance with company policies, supports company mission, values, and standards of ethics and integrity, and promotes a culture of belonging and continuous learning. Builds high-performing teams, embraces differences, and creates an inclusive workplace where associates feel supported and connected. Acts with integrity, maintains high standards of ethics and compliance, and models Walmart values. Serves customers and members by delivering results, making data-driven decisions, and considering the needs of customers, associates, shareholders, suppliers, and communities. Strives for excellence by fostering curiosity, resilience, and continuous improvement. Offers competitive pay, performance bonuses, and comprehensive benefits, including health, financial, paid time off, and other perks. Provides information about PTO and eligibility, as well as Walmart's Live Better U education program. The hourly wage range is $31.25-$38.46 plus differential, with additional performance bonuses and possible regional pay based on location.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with specific state requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all job-related training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through the same programs, and experience supervising 5 or more direct reports with responsibilities in performance management, mentoring, hiring, and firing.

Primary Location...

24801 Brookpark Rd, North Olmsted, OH 44070-3487, United States of America