(USA) Coach/Ops Mgr Trainee

Walmart; Illinois; On-site; Full time

Job summary

Walmart seeks a dedicated leader to manage store operations, drive financial performance, and foster a high-performing team culture. This role involves developing associates, ensuring exceptional customer service, and implementing business initiatives. The ideal candidate will have strong leadership skills and a commitment to Walmart's values.

Benefits

Health Coverage

401(k)

Stock Purchase

Paid Time Off

Disability Insurance

Company Discounts

Military Leave Pay

Education Benefit Program

Qualifications

• 2 years of college or equivalent experience required.
• Experience supervising 5 or more direct reports preferred.

Responsibilities

• Leads and develops teams, ensuring effective customer service.
• Drives financial performance and manages budgets.
• Builds high-performing teams and fosters a culture of belonging.

Skills

Customer Service

Team Leadership

Communication

Adaptability

Data-Driven Decision Making

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting expectations, and recognizing associates. Ensures diversity and inclusion awareness and recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability. Measures progress and addresses improvement opportunities, demonstrating adaptability and promoting continuous learning. Ensures compliance with company policies, supporting the company mission, values, and standards of ethics and integrity. Implements related action plans, utilizing and supporting the Open Door Policy, and provides guidance on applying these in executing business processes.

Builds high-performing teams by embracing differences in people, cultures, ideas, and experiences. Creates a workplace where associates feel seen, supported, and connected through a culture of belonging. Works collaboratively, builds strong relationships, and communicates with impact, energy, and positivity to motivate and influence others. Attracts and retains top talent, empowers and develops team members, and recognizes contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting and fostering our culture. Holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact on associates, customers, members, and the environment. Creates a sense of belonging, eliminates waste, and participates in local giving initiatives.

Serves our customers and members by delivering results with the customer in mind, considering when, where, and how customers shop, and applying the EDLP and EDLC business models. Makes data-driven decisions, balancing short- and long-term priorities, and considering the impact on customers, associates, shareholders, suppliers, and communities. Demonstrates curiosity, resilience, and a desire to learn, encouraging continuous improvement and adoption of new technologies and skills.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, disability insurance, company discounts, military leave pay, and more. Benefits vary based on employment status and length of service. For more information about PTO, visit https://one.walmart.com/notices.

Live Better U is Walmart's education benefit program, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and certificates. Eligibility requirements apply. For details about benefits and eligibility, visit One.Walmart.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional compensation through performance bonuses and, for some roles, regional pay zones based on location.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with specific state requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments (e.g., Academy, Open Door).

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University; Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University; Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

1401 Il Route 59, Shorewood, IL 60431-8209, United States of America