(USA) Coach/Ops Mgr Trainee

Walmart; Ohio; On-site; Full time

Job summary

A leading company in retail is seeking a team leader to manage store operations, drive financial performance, and ensure exceptional customer service. The ideal candidate will have experience in retail and supervisory roles, with a focus on developing high-performing teams and improving processes. Competitive pay and comprehensive benefits are offered, including educational programs and performance bonuses.

Benefits

Health Coverage

401(k)

Stock Purchase

Paid Time Off

Disability

Discounts

Military Leave Pay

Live Better U Education Benefit

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Experience supervising five or more direct reports.

Responsibilities

• Leads teams, manages budgets, and drives financial performance.
• Ensures compliance with company policies and fosters a high-performing team.
• Models exceptional customer service standards.

Skills

Customer Service

Team Leadership

Communication

Data-Driven Decision Making

Process Improvement

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and ensures a culture of belonging. Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability.

Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy. Builds high-performing teams by embracing diversity, creating a workplace where associates feel supported and connected, and creating opportunities for all to thrive. Acts with integrity by maintaining high standards of ethics and transparency, supporting Walmart's culture and goals, and making a positive impact through initiatives like local giving and sustainability. Serves customers by delivering results, making data-driven decisions, and considering the needs of customers, associates, shareholders, suppliers, and communities. Strives for excellence by fostering curiosity, resilience, and continuous improvement, supporting the adoption of new technologies and skills.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, disability, discounts, military leave pay, and more. Benefits details and eligibility are available on One.Walmart.

Live Better U is an education benefit program covering tuition, books, and fees, with eligibility based on employment status and other criteria. For more information, visit the provided links.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable, with additional bonuses and incentives based on location and performance.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

15050 HARRINGTON WAY, MIDDLEFIELD, OH 44062-9211, United States of America