(USA) Coach/Ops Mgr Trainee

Walmart; Ohio; On-site; Full time

Job summary

A leading retail company is seeking a team leader to manage store operations, drive financial performance, and foster a culture of respect and inclusion among associates. The ideal candidate will demonstrate exceptional customer service and leadership skills while implementing business solutions. This role offers competitive pay, performance bonuses, and comprehensive benefits, including tuition assistance through the Live Better U program.

Benefits

Performance Bonuses

Comprehensive Benefits

Paid Time Off

Tuition Assistance

Qualifications

• 2 years of college or 1 year retail and supervisory experience.
• Must complete required trainings and assessments.

Responsibilities

• Leads teams by teaching, training, and providing feedback.
• Drives financial performance by managing budgeting and forecasting.
• Promotes a culture of respect and inclusion.

Skills

Customer Service

Leadership

Communication

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and fostering a culture of belonging. Coordinates and oversees job-related activities by developing relationships with stakeholders, supporting plans to meet customer and business needs, and measuring progress towards goals. Ensures compliance with company policies and standards of ethics and integrity, supporting a culture of respect, integrity, and continuous learning.

Promotes a culture of respect and inclusion by building high-performing teams, embracing diversity, and creating opportunities for all associates to thrive. Acts with integrity by maintaining high standards of ethics, transparency, and accountability. Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Demonstrates a commitment to excellence by fostering curiosity, resilience, and continuous improvement. Offers competitive pay, performance bonuses, and comprehensive benefits, including health, financial, paid time off, and other perks. Supports associates' education through the Live Better U program, which offers fully paid tuition and related expenses. The hourly wage range for this position is $31.25-$38.46, with additional compensation such as bonuses and location-based pay zones.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

1300 Doral Dr, Poland, OH 44514-1900, United States of America