(USA) COACH/OPS MGR TRAINEE

Walmart; Michigan; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in retail is seeking a Team Leader to effectively lead and develop associates while driving store performance. This role involves communicating business direction, implementing customer service initiatives, managing budgets, and developing high-performing teams to foster a culture of belonging and continuous improvement. With an emphasis on supervisory experience and leadership skills, candidates will find competitive pay along with various benefits and performance bonuses.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits package

Paid time off

Qualifications

• 2 years of college or equivalent experience required.
• Supervisory experience is necessary.
• Preferred: Bachelor’s degree and leadership certification.

Responsibilities

• Leads and develops teams; manages budgets and operational processes.
• Ensures compliance with company policies and enhances customer experience.
• Monitors inventory flow and addresses deficiencies.

Skills

Leadership

Customer Service

Communication

Data Analysis

Team Development

Education

Bachelor of Science in Business Management

Completion of required training

Job description

Position Summary

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and fosters a sense of belonging in the workplace. Coordinates and oversees job-related activities and maintains relationships with key stakeholders. Ensures compliance with company policies, supports the company mission, values, ethics, and integrity, and promotes a culture of belonging and continuous learning. Builds high-performing teams by embracing diversity, creating an inclusive environment, and fostering trust and collaboration. Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart’s culture, and making a positive impact on associates, customers, and the community. Uses data insights to make informed decisions, balancing short- and long-term priorities, and encourages continuous improvement and technological adoption. Offers competitive pay, performance bonuses, and a comprehensive benefits package, including health, financial, and paid time off benefits. The hourly wage range for this position is $31.25-$38.46, plus applicable differentials, with additional performance bonuses and possible regional pay adjustments. Requirements include 2 years of college or equivalent experience, supervisory experience, and completion of required training and assessments. Preferred qualifications include a Bachelor of Science in Business Management and Leadership, certification in People and Business Leadership, and experience supervising five or more direct reports in performance management, mentoring, hiring, and firing.