(USA) Coach/Ops Mgr Trainee

Walmart; Michigan; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Store Manager to develop and lead teams, manage financial performance, and enhance customer service. The role includes supervising associates, implementing business initiatives, and ensuring compliance with company values. Candidates should have a strong retail background and leadership experience.

Benefits

Health coverage

401(k)

Stock purchase

Performance bonuses

Paid time off

Military leave pay

Qualifications

• 2 years of college; OR 1 year of retail and 1 year supervisory experience.
• Experience supervising five or more direct reports.
• Successful completion of required training and assessments.

Responsibilities

• Leads and develops teams effectively by training and providing feedback.
• Manages financial performance and sales through budget control.
• Promotes high customer service standards and resolves complaints.

Skills

Leadership

Customer Service

Budget Management

Team Development

Data-Driven Decision Making

Education

Bachelor of Science in Business Management

2 years of college

Certificate in People and Business Leadership

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses to ensure they are aligned with sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, and measures progress. Addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and procedures, supporting the company's mission, values, ethics, and integrity. Implements related action plans, supports the Open Door Policy, and provides guidance on applying these principles in business practices.

Respects individuals by building high-performing teams, embracing diversity, and creating a supportive workplace culture. Works collaboratively, builds trust, and communicates positively to motivate and influence. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and holding oneself and others accountable. Supports Walmart's goal of becoming a regenerative company through positive community impact, waste elimination, and local giving.

Serves customers and members by delivering results with a customer-first approach, considering shopping behaviors, and applying business models. Makes data-driven decisions, balances priorities, and considers all stakeholders in planning. Demonstrates curiosity, resilience, and a desire to learn, encouraging continuous improvement and adoption of new technologies.

Walmart offers competitive pay, performance bonuses, and benefits including health coverage, 401(k), stock purchase, paid time off, disability insurance, discounts, military leave pay, and more. PTO and PPTO are provided based on job classification and employment length, meeting or exceeding legal requirements.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for associates, covering tuition, books, and fees for various educational programs. Eligibility varies by benefit and employment status. For details about benefits and eligibility, visit One.Walmart.

The hourly wage range for this position is $31.25-$38.46* plus differential, with actual pay meeting or exceeding the minimum wage requirements based on location. Additional compensation includes bonuses and, for some positions, regional pay zones.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition and with specific state requirements may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

800 E Chicago St, Coldwater, MI 49036-2055, United States of America