(USA) Coach/Ops Mgr Trainee

Walmart; Michigan; On-site; USD 50,000 - 70,000; Full time

Job summary

Walmart is seeking a dedicated supervisor to lead teams and enhance customer service standards in one of their Michigan locations. This role involves operational management, financial analysis, and cultivating a positive workplace culture. Candidates should possess leadership experience and a commitment to ethical standards and community involvement.

Benefits

Competitive pay

Performance bonuses

Health coverage

401(k) plan

Paid Time Off (PTO)

Education benefits (Live Better U)

Qualifications

• Minimum 2 years of college, 1 year retail and supervisory experience.
• Firearm background check for facilities selling firearms.
• Experience supervising at least five direct reports preferred.

Responsibilities

• Lead team operations and enhance customer service.
• Drive financial performance through profit analysis.
• Support staffing needs and employee development.

Skills

Customer service

Leadership

Financial analysis

Communication

Team building

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives effectively. Models and demonstrates exceptional customer service standards by following and exemplifying the One Best Way (OBW) service model. Manages and supports customer service initiatives, including community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses. Monitors merchandise presentation, seasonal transitions, inventory flow, operational processes, and develops action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and promotes a workplace of belonging. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by building relationships with stakeholders, supporting plans to meet customer and business needs, and measuring progress. Identifies opportunities for improvement, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing action plans and supporting the Open Door Policy. Builds high-performing teams, embraces diversity, and fosters a culture of belonging where associates feel supported and connected.

Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart's culture, and making positive impacts through initiatives like local giving and waste elimination. Demonstrates humility, honesty, fairness, and transparency.

Delivers results by prioritizing customer needs, using data insights for decision-making, and balancing short-term and long-term goals. Encourages learning, takes calculated risks, and supports technological and skill development.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, disability insurance, and more. Associates also receive Paid Time Off (PTO) or Paid Personal Time Off (PPTO), which can be used for various personal needs, meeting or exceeding legal requirements.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U is Walmart's education benefit program, covering tuition, books, and fees for programs from high school to bachelor's degrees, including English Learning and certificates. Eligibility varies by employment status and location.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearm-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and pass all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

3225 Towne Centre Blvd, Lansing, MI 48912-5620, United States of America