(USA) Coach/Ops Mgr Trainee

Walmart; Kokomo (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a retail manager in Kokomo, IN, responsible for overseeing store operations and team development. The ideal candidate will enhance customer experience, manage financial performance, and ensure compliance with company standards. Strong leadership and prior supervisory experience are essential for success in this dynamic role.

Benefits

Competitive pay

Performance bonuses

Health benefits

401(k)

Stock purchase

Paid time off

Qualifications

• 2 years of college or equivalent retail and supervisory experience.
• Experience with performance management and mentoring.
• Must pass a Criminal Background Check for firearms sales facilities.

Responsibilities

• Leads and develops teams through training and support.
• Manages budgets and drives financial performance of retail area.
• Implements customer service initiatives and ensures compliance with policies.

Skills

Leadership

Customer Service

Business acumen

Adaptability

Communication

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a belonging mindset in the workplace. Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Identifies and communicates goals, builds accountability, measures progress, and addresses improvement opportunities. Demonstrates adaptability and promotes continuous learning.

Ensures compliance with company policies and procedures, supports company mission, values, standards of ethics and integrity, and implements related action plans. Supports a culture of belonging, respects individual differences, and builds high-performing teams. Acts with integrity, maintains high standards of ethics, and supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the community.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term priorities. Drives continuous improvement, adopts new technologies, and supports others through change.

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase, paid time off, and other benefits. The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation may include bonuses and location-based pay zones.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1920 E Markland Ave, Kokomo, IN 46901-6236, United States of America