(USA) Coach/Ops Mgr Trainee

Walmart; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Un détaillant majeur recherche un superviseur pour diriger ses équipes et assurer un service clientèle exceptionnel. Le candidat idéal aura une expérience solide en supervision, une capacité à améliorer les performances financières et un engagement envers le développement des associés. Des responsabilités variées comprennent la gestion des opérations quotidiennes, la formation des employés et la garantie de l'expérience client de qualité.

Qualifications

• Deux ans de collège, ou un an d'expérience en vente au détail plus un an d'expérience de supervision.
• Hypothèse de vente d'armes à feu, vérification des antécédents criminels requis.
• Doit suivre toutes les formations requises.

Responsibilities

• Dirige et développe des équipes en formant et écoutant les associés.
• Gère la performance financière et les ventes du magasin.
• Recrute et développe des associés qualifiés pour soutenir la croissance.

Skills

Leadership

Communication

Customer Service

Team Development

Education

Two years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit and Loss statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a belonging mindset in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, and measures progress. Demonstrates adaptability and promotes continuous learning.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, utilizes and supports the Open Door Policy, and provides guidance on applying these in executing business processes.

Minimum Qualifications...

Two years of college; OR one year's retail experience and one year's supervisory experience; OR two years of general work experience and one year's supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and successfully complete all required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

5835 W 10th St, Indianapolis, IN 46224-6112, United States of America