(USA) Coach/Ops Mgr Trainee

Walmart; Hyde Park Township (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Store Manager to lead teams and enhance customer service. The role involves driving sales, managing budgets, and ensuring compliance with company policies. Candidates should have leadership experience and a background in retail management. Competitive pay and benefits are offered.

Benefits

Health Coverage

401(k)

Stock Purchase Plans

Paid Time Off

Disability Benefits

Discounts

Military Leave

Education Programs

Qualifications

• Minimum qualifications include 2 years of college or equivalent experience.
• Preferred qualifications include experience supervising five or more direct reports.

Responsibilities

• Leads and develops teams effectively, ensuring customer service standards.
• Drives financial performance and manages budgets, forecasts, and expenses.
• Ensures compliance with company policies and fosters a culture of belonging.

Skills

Customer Service

Leadership

Communication

Team Development

Education

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Responsible for teaching, communicating, and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasts, and controlling expenses. Monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting expectations, and recognizing contributions. Ensures a culture of belonging by recruiting and developing qualified staff.

Coordinates and oversees activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability. Ensures compliance with company policies and standards of ethics and integrity, supporting the company's mission and values. Fosters a respectful environment that embraces diversity, promotes a culture of belonging, and creates opportunities for all associates to thrive.

Acts with integrity, maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability. Focuses on serving customers and members by delivering results that prioritize customer needs, making data-driven decisions, and balancing short-term and long-term priorities. Encourages continuous improvement, adopts new technologies and skills, and supports change management.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits, including health coverage, 401(k), stock purchase plans, paid time off, and additional benefits like disability, discounts, military leave, and education programs such as Live Better U.

Minimum qualifications include 2 years of college or equivalent experience, or 1 year of retail and supervisory experience, or 2 years of general work with supervisory experience. For firearm-related positions, successful background checks and training are required. All associates must attend and complete required training and assessments.

Preferred qualifications include a Bachelor of Science in Business Management and Leadership, a Certificate of Completion in People and Business Leadership, and experience supervising five or more direct reports with responsibilities in performance management, mentoring, hiring, and firing.

Primary Location

3050 E State Route 69, Prescott, AZ 86301-6743, United States of America