(USA) Coach/Ops Mgr Trainee

Walmart; Crossett (AR); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in retail seeks a Team Leader to lead and develop associates in store operations effectively. The position entails enhancing customer experience, driving financial performance, and maintaining ethical standards. Ideal candidates will possess leadership experience, a commitment to continuous learning, and the ability to embrace new technologies.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits including health and financial perks

Educational benefits covering tuition, books, and fees

Qualifications

• 2 years of college or 1 year of retail experience plus supervisory experience required.
• Completion of trainings such as Academy and Open Door trainings needed.

Responsibilities

• Leads and develops teams effectively, implementing business solutions.
• Ensures compliance with company policies and promotes a culture of belonging.
• Drives financial performance and delivers exceptional customer service.

Skills

Customer service

Team leadership

Financial performance management

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management and Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs and complaints are addressed successfully. Develops and implements action plans to correct deficiencies and enhance the customer experience. Drives financial performance by reviewing P&L statements, managing budgets, forecasting, controlling expenses, and ensuring effective merchandise presentation, inventory flow, and operational processes. Provides supervision and development opportunities for hourly associates, including hiring, training, mentoring, and recognizing staff. Ensures compliance with company policies and supports the company's mission, values, and standards of ethics and integrity. Builds high-performing teams, embraces diversity, and promotes a culture of belonging. Acts with integrity, maintains high standards of ethics, and supports Walmart’s goal of becoming a regenerative company through positive community and environmental initiatives. Delivers results by making data-driven decisions, balancing short- and long-term priorities, and considering the impact on customers, associates, and stakeholders. Strives for excellence by encouraging continuous learning, adopting new technologies, and supporting change. Offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, and paid time off benefits. For more information about PTO, visit https://one.walmart.com/notices. Live Better U provides educational benefits, covering tuition, books, and fees for various programs. The hourly wage range for this position is $31.25-$38.46, plus differential and performance bonuses. Additional compensation may include regional pay zones depending on location.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

910 Unity Rd, Crossett, AR 71635-9424, United States of America