(USA) Coach/Ops Mgr Trainee

Walmart; Albuquerque (NM); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Coach/Ops Manager Trainee to lead and develop teams while ensuring exceptional customer service standards. This role involves driving financial performance, managing operational processes, and fostering a culture of diversity and inclusion. You'll have the opportunity to implement business solutions and communicate effectively with your team. Join a company that values integrity and continuous improvement, offering competitive pay, performance bonuses, and a range of benefits. If you're ready to make an impact and grow your career, this position is for you.

Benefits

Health Coverage

401(k)

Stock Purchase

Paid Time Off

Performance Bonuses

Qualifications

• 2 years of college or 1-year retail experience with supervisory experience.
• Bachelor's degree preferred in Business Management or related fields.

Responsibilities

• Lead and develop teams, ensuring exceptional customer service standards.
• Drive financial performance by managing budgets and evaluating P&L statements.

Skills

Team Leadership

Customer Service

Financial Performance Management

Communication Skills

Adaptability

Education

2 years of college

Bachelor of Science in Business Management

Job description

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Base pay range

$31.00/hr - $38.00/hr

Position Summary

What you'll do... Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates expectations consistently. Ensures diversity and inclusion awareness and recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability for achieving results. Identifies and addresses improvement opportunities, demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and provides guidance on applying these in executing business processes and practices.

Builds high-performing teams, embraces differences, creates a workplace of belonging, and creates opportunities for all associates to thrive and perform. Works collaboratively, builds strong relationships, and communicates with impact, energy, and positivity to motivate and influence.

Maintains and promotes the highest standards of integrity, ethics, and compliance, modeling Walmart values, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the community.

Delivers results while prioritizing customer needs, making decisions based on data insights, and considering all stakeholders. Encourages continuous improvement, adopts new technologies and skills, and supports others through change.

At Walmart, we offer competitive pay, performance bonuses, and benefits including health coverage, 401(k), stock purchase, paid time off, and more. Benefits vary and are subject to eligibility and employment status.

The hourly wage range for this position is $31.25-$38.46 plus differential where applicable. Additional compensation includes performance bonuses and possibly regional pay based on location.

Minimum Qualifications

2 years of college OR 1-year retail experience and 1-year supervisory experience OR 2 years of general work experience and 1-year supervisory experience. For facilities selling firearms, successful completion of CBC and firearms training is required. Attendance and completion of all required trainings and assessments are mandatory.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership or related fields, certificates in People and Business Leadership, experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Location

2266 Wyoming Blvd Ne, Albuquerque, NM 87112-2620, United States

Seniority level

Internship

Employment type

Full-time

Job function

Other

Industries

Retail

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