(USA) Coach/Ops Mgr Trainee

Walmart Canada; Albuquerque (NM); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dynamic Coach/Ops Manager Trainee to lead teams and drive operational excellence in a vibrant retail environment. This role emphasizes exceptional customer service, team development, and financial performance management. You will have the opportunity to implement business solutions, support company initiatives, and foster a culture of inclusion and integrity. With a commitment to employee growth and a range of benefits, this position offers a chance to make a significant impact while advancing your career in a supportive and innovative atmosphere.

Benefits

Medical coverage

Vision coverage

Dental coverage

401(k) plan

Stock purchase plan

Company-paid life insurance

Paid time off

Educational benefits

Qualifications

• 2 years of college or retail experience with supervisory experience required.
• Strong leadership and communication skills are essential.

Responsibilities

• Lead and develop teams by training and providing feedback.
• Drive financial performance and manage store operations effectively.

Skills

Team Leadership

Customer Service

Financial Analysis

Communication

Problem Solving

Education

2 years of college

Bachelor of Science in Business Management

Job description

(USA) Coach/Ops Mgr Trainee page is loaded

(USA) Coach/Ops Mgr Trainee

Apply locations Albuquerque, NM time type Full time posted on Posted Yesterday job requisition id R-2137587

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements, managing and assisting in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, and ensuring diversity and inclusion awareness.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Respect the Individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, and holds oneself and others accountable.

Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop.

Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, and drives continuous improvements.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see this link.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.

For information about benefits and eligibility, see this link.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Primary Location...

2550 Coors Blvd. NW, Albuquerque, NM 87120-2123, United States of America