(USA) Coach/Ops Mgr Trainee

Walmart; City of North Tonawanda (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic leader to guide teams in delivering exceptional customer service and driving financial performance. This role emphasizes building high-performing teams, embracing diversity, and acting with integrity. You will be responsible for mentoring associates, implementing business solutions, and ensuring compliance with company policies. With competitive pay and comprehensive benefits, this opportunity offers a chance to make a significant impact while supporting continuous improvement and technological advancements. Join a forward-thinking organization dedicated to fostering a culture of respect and service.

Benefits

Competitive Pay

Performance Bonuses

Comprehensive Health Benefits

401(k)

Stock Purchase Options

Paid Time Off

Disability Coverage

Discounts

Military Leave Pay

Reimbursement Programs

Qualifications

• 2 years of college or relevant retail experience required.
• Experience in supervising teams and performance management preferred.

Responsibilities

• Lead and develop teams by training and providing feedback.
• Drive financial performance and manage budgets effectively.
• Ensure compliance with company policies and foster a culture of respect.

Skills

Customer Service

Team Leadership

Financial Management

Communication

Problem Solving

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

This role involves leading and developing teams by teaching, training, actively listening to associates, touring stores, and providing feedback. Responsibilities include communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. The role also involves introducing and leading change efforts, providing clear expectations and guidance, and implementing business solutions.

The position requires modeling exceptional customer service standards by following the One Best Way (OBW) service model, managing customer service initiatives, resolving customer complaints, developing action plans for improvement, and leading process enhancements to ensure a high-quality customer experience.

Driving financial performance by reviewing profit and loss statements, managing budgets, forecasting, controlling expenses, and ensuring effective merchandise presentation, inventory flow, and operational processes. Developing strategies to mitigate shrinkage and achieve sales and profit goals is also essential.

Supervising and developing associates through hiring, training, mentoring, and assigning duties. Setting clear expectations, providing recognition, ensuring diversity and inclusion, and recruiting qualified staff are key components. Building relationships with stakeholders, supporting plans to meet customer and business needs, and promoting continuous learning are also part of the role.

Ensuring compliance with company policies, supporting the company's mission, values, and ethics, and fostering a culture of respect, integrity, and service are fundamental. The role emphasizes building high-performing teams, embracing diversity, acting with integrity, delivering results with a customer-first approach, encouraging continuous improvement, and supporting technological and skill advancements.

Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock purchase options, paid time off, and additional benefits like disability coverage, discounts, military leave pay, and reimbursement programs. Details about PTO and eligibility are available at https://one.walmart.com/notices.

Live Better U provides educational benefits, including tuition coverage for various programs, with eligibility depending on employment status and tenure. For more information, visit One.Walmart.

The hourly wage range for this position is $31.25-$38.46, plus applicable differentials, with additional bonuses and location-based pay zones.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing, is preferred.

Primary Location

886 Niagara Falls Blvd, North Tonawanda, NY 14120-2006, United States of America