USA - Business Analyst III (IT) (contract)

Sanofi; Morristown (NJ); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading pharmaceutical company is seeking a Business Analyst III for a 6-month remote contract. This role involves managing digital delivery applications, ensuring compliance with quality and cybersecurity standards, and driving continuous improvement initiatives. The ideal candidate will have over 6 years of experience in digital service delivery and strong stakeholder management skills.

Qualifications

• 6+ years of experience in digital service delivery or IT service management.
• Strong knowledge of compliance, data privacy, and cybersecurity standards.
• Excellent communication and stakeholder management skills.

Responsibilities

• Oversee end-to-end delivery and management of digital services.
• Drive operational excellence and implement continuous improvement initiatives.
• Ensure compliance with regulatory and cybersecurity requirements.

Skills

Digital service delivery

IT service management

Compliance knowledge

Data privacy standards

Cybersecurity standards

Communication skills

Stakeholder management

SLA management

Incident management

Application lifecycle processes

Education

AA Degree

Job description

USA - Business Analyst III (IT) (contract)

Join to apply for the USA - Business Analyst III (IT) (contract) role at Sanofi.

Sanofi's contingent workforce program, FLEXT Direct, is seeking a Business Analyst III for a 6-month REMOTE contract, with the possibility of extension.

Description

Digital Delivery Business Analyst to lead the ownership, management, and continuous improvement of digital delivery applications and connected systems. This role ensures seamless service operations aligned with compliance, quality, and cyber standards across Commercial Operations applications, primarily supporting North America.

Key Responsibilities

1. Oversee end-to-end delivery and management of digital services.
2. Drive operational excellence and implement continuous improvement initiatives by monitoring usage, quality, and performance metrics.
3. Ensure all services meet compliance, regulatory, data privacy, and cybersecurity requirements.
4. Manage application lifecycle including mobile platforms, and coordinate support transitions to POD teams.

Incident & Problem Management

1. Establish incident logging procedures and severity classifications, assigning issues for timely resolution.
2. Perform root cause analyses for recurring problems and coordinate preventive actions to enhance system reliability.
3. Communicate status updates and workarounds effectively to stakeholders.

Maintenance & Performance Monitoring

1. Monitor system performance and key metrics such as uptime, response time, and incident resolution rates.

Client Engagement & Reporting

1. Provide regular performance reports and updates to stakeholders.
2. Gather and act on client feedback to continuously improve service delivery.

Continuous Improvement

1. Review and optimize support processes regularly.
2. Deliver end-user content to reduce support incidents and promote best practices.

Qualifications

• Proven experience in digital service delivery or IT service management.
• Strong knowledge of compliance, data privacy, and cybersecurity standards.
• Excellent communication and stakeholder management skills.
• Experience with SLA management, incident/problem/change management, and application lifecycle processes.
• Ability to work collaboratively across teams and drive continuous improvement.

Years of Experience: 6+ years

• Minimum education: AA Degree

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Research, Analyst, and Information Technology

Industries

• Pharmaceutical Manufacturing

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