(USA) Asset Protection Operations Coach

Walmart; Hampstead (MD); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive sales and enhance customer service in a multi-department environment. This role involves developing teams, ensuring effective merchandise presentation, and implementing loss prevention strategies to boost profitability. The ideal candidate will have a strong background in leadership, customer service, and data-driven decision-making. With a commitment to diversity and inclusion, this position offers opportunities for professional growth and a chance to make a significant impact within the organization. If you're passionate about leading teams and delivering exceptional results, this opportunity is perfect for you.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

401(k)

Stock purchase options

Paid time off

Disability coverage

Company discounts

Military leave

Adoption and surrogacy reimbursements

Qualifications

• 2 years of college or relevant supervisory experience required.
• Must meet state-specific requirements for asset protection.

Responsibilities

• Drive sales through effective merchandise presentation and pricing.
• Lead and develop teams by training and providing feedback.
• Control merchandise loss and enhance profitability.

Skills

Customer Service

Leadership

Inventory Control

Loss Prevention

Data-Driven Decision Making

Education

2 years of college

Bachelor of Science in Business Management

Bachelor of Science in Criminal Justice

Job description

Position Summary...

Drives sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signage, inventory levels, cleanliness of the area, assessing economic trends and community needs, overseeing merchandise stocking and rotation, setting up and organizing product displays, and securing fragile and high-shrink merchandise.

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback, communicating and collaborating regarding store operations, utilizing technology, business initiatives, merchandising, and company direction, introducing and leading change efforts, providing clear expectations, and implementing business solutions. Models and demonstrates exceptional customer service standards following the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are addressed, and developing action plans for process improvement.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, ensuring diversity and inclusion, and recruiting qualified staff to meet staffing and growth needs.

Controls merchandise loss and enhances profitability by setting performance goals, monitoring adherence to loss prevention policies, reviewing inventory variances, conducting operational audits, gathering data, identifying improvement opportunities, and working with managers and staff to implement corrections. Investigates violations of policies and criminal activities, gathers evidence, and provides court testimony as needed. Partners with other investigative entities.

Monitors safety and risk controls, supervises safety team members, identifies accident trends, develops solutions, and trains associates on accident prevention. Oversees safety reviews and implements safety improvements. Manages asset protection, safety, claims, and receiving procedures, ensuring compliance with policies and regulations, and maintains proper documentation.

Develops and maintains relationships with stakeholders, supports plans and initiatives, sets and measures goals, and promotes continuous learning and improvement. Ensures compliance with company policies, supports a culture of respect, diversity, and inclusion, and promotes ethical standards and integrity.

Serves customers and members by delivering results, making data-driven decisions, and considering the needs of customers, colleagues, shareholders, and the community. Demonstrates curiosity, resilience, and a willingness to learn, encouraging innovation and change adoption.

Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock purchase options, paid time off, disability coverage, company discounts, military leave, adoption and surrogacy reimbursements, and other benefits. Details about PTO can be found at https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program offering various levels of education, covering tuition, books, and fees. Eligibility depends on employment status and tenure. More information about benefits and eligibility is available at One.Walmart.

Minimum Qualifications...

Completion of 2 years of college, or 1 year of supervisory experience in a multi-department environment, or 1 year in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection, or 2 years in asset protection or related area. Must meet state-specific requirements for asset protection, including certifications or licenses, and pass background checks and training as applicable. Candidates must attend and complete all required training programs.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership, or in Criminal Justice, or certifications such as Loss Prevention Qualified or Certified, with experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing. Investigative experience is also preferred.

Primary Location

2320 No. Hanover Pike, Hampstead, MD 21074-1151, United States of America