US Technology - Senior Technologist (Houston)

PwC; Houston (TX); On-site; USD 36,000 - 109,000; Full time

Job summary

PwC is seeking a Senior Technologist to provide front-line IT support for internal teams, troubleshoot issues, and maintain computer systems and software. The role emphasizes clear communication, organization across shifting priorities, and collaborative problem solving.

Travel up to 20% is required; the salary range is disclosed, and PwC offers a broad benefits package. This position supports day-to-day technology needs that keep work moving efficiently.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of experience in IT support.
• Experience with ServiceNow ticketing and incident resolution preferred.
• Ability to communicate clearly with diverse audiences.
• Adaptability to changing priorities and fast learning.

Responsibilities

• Provide front-line technical support for computer systems, software, and hardware across multiple service channels.
• Troubleshoot incidents using ServiceNow and documented resolutions.
• Monitor requests, prioritize incoming work, and escalate complex cases when needed.
• Install and configure approved software, devices, and user access settings for internal teams.
• Diagnose system, network, and application issues to restore service and reduce downtime.
• Document resolutions, knowledge articles, and standard procedures to support consistent service delivery.
• Support IT operations activities such as infrastructure updates, security checks, and technical change execution.

Skills

ServiceNow

IT support

Incident management

Troubleshooting

Communication

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Industry/Sector Not Applicable Specialism Customer Support Management Level Administrative Job Description & Summary The Opportunity As a Senior Technologist, you will support information technology operations through front-line technical assistance, troubleshooting, and maintenance of computer systems, software, and hardware within our Internal Firm Services practice. As an Administrative level professional, you will deliver dependable support to internal teams, stay organized across shifting priorities, communicate clearly, and address issues with a practical, collaborative approach. In this role at PwC, you will help maintain smooth IT services, respond through multiple channels, and support day-to-day technology needs that keep work moving efficiently.

Responsibilities

• Providing front-line technical support for computer systems, software, and hardware across multiple service channels
• Troubleshooting incidents and recurring issues using ServiceNow ticketing workflows and documented resolution steps
• Monitoring support requests, prioritizing incoming work, and escalating complex cases when needed
• Installing and configuring approved software, devices, and user access settings for internal teams
• Diagnosing system, network, and application issues to restore service and reduce downtime
• Applying incident management methods to track root causes, identify patterns, and support long-term fixes
• Documenting resolutions, knowledge articles, and standard procedures to support consistent service delivery
• Supporting IT operations activities such as infrastructure updates, security checks, and technical change execution

What You Must Have

• At least a High School Diploma or the equivalent degree
• At least 1 years of experience

What Sets You Apart

• Delivering IT support within practice support environments
• Applying ServiceNow ticketing tools for incident resolution
• Troubleshooting software, systems, and infrastructure issues
• Communicating clearly across varied audiences and situations
• Adapting quickly to changing priorities and assignments
• Learning new technologies and sharing practical knowledge

Travel Requirements Up to 20%.

The salary range for this position is: $35,500 - $109,120. For residents of Washington state the salary range for this position is: $35,500 - $124,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

To view other PwC job opportunities, visit pwc.com/careers.

Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.