US- Technical Program Manager (Technical Services, 8 Month Contract)

PointClickCare; United States; On-site; USD 62,000 - 83,000; Full time

Job summary

PointClickCare is seeking a Technical Program Manager within Technical Services to manage project scheduling, capacity planning, delivery governance, and go-live readiness for Data Migration initiatives. You will collaborate with Sales, Project Managers, Customer Success, and technical teams to prioritize, plan, and deliver on schedule while balancing capacity and business objectives.

The role emphasizes operational excellence, process improvements, automation, and AI-enabled solutions to

Qualifications

• Experience managing project schedules and stakeholder communications.
• Strong capacity planning and metrics experience.
• Familiar with Data Migration methodologies and ETL concepts.
• Experience with SaaS and healthcare technology environments.
• Experience using Jira, Kimble, Smartsheet, Confluence.
• Experience leveraging Generative AI and AI copilots.
• Understanding of AI governance and responsible AI practices.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Understand customer requirements and data migration delivery processes.
• Serve as the primary interface between sales, PMs, and delivery teams for intake and scheduling.
• Manage project demand, resource forecasting, and capacity planning.
• Coordinate data migration go-live readiness with PMs and delivery teams.
• Monitor project portfolios, identify risks, and drive mitigation activities.
• Maintain project requests, schedules, dashboards, metrics, and docs.
• Lead post-project reviews and continuous improvement initiatives.
• Manage multiple priorities while aligning to commitments.
• Identify and support AI-powered tools and automation solutions.

Skills

Technical Program Management

Project Management

Operations Management

Stakeholder management

Capacity planning

Resource forecasting

Data migration

AI governance

SaaS experience

Healthcare tech knowledge

Education

PMP certification

Agile/Scrum certifications

Tools

JIRA

Kimble

Smartsheet

Confluence

Power Platform

Azure AI Services

OpenAI technologies

Job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Travel to Office expectations

For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

About the role

As a Technical Program Manager within Technical Services, you will be responsible for managing project scheduling, capacity planning, delivery governance, and go-live readiness for Data Migration initiatives. Working closely with Sales, Project Managers, Customer Success Managers, Resource Management, customers, and technical delivery teams, you will ensure projects are prioritized, planned, and delivered on schedule while balancing organizational capacity and business objectives.

You will play a key role in driving operational excellence through process improvement, automation, AI-enabled solutions, and data-driven decision-making that enhance delivery efficiency, scalability, and customer outcomes. Success in this role requires strong stakeholder management, strategic problem-solving, and the ability to navigate multiple priorities in a fast-paced, customer-focused environment.

Reporting into the Sr Manager, Technical Services

Key Responsibilities

• Understand customer requirements, technical dependencies, and Data Migration delivery processes to support successful project execution.
• Serve as the primary interface between Sales, Project Managers, Resource Management, and delivery teams for project intake, scheduling, prioritization, and delivery coordination.
• Manage project demand, resource forecasting, and capacity planning activities to balance project workload, delivery commitments, and organizational priorities.
• Coordinate Data Migration project go-live readiness and execution activities with Project Managers and technical delivery teams.
• Monitor project portfolios, identify risks, issues, and dependencies, and drive mitigation and escalation activities when required.
• Maintain project requests, schedules, dashboards, operational metrics, templates, and project documentation.
• Lead post-project reviews, root cause analysis activities, and continuous improvement initiatives to improve delivery outcomes and operational efficiency.
• Successfully manage multiple competing priorities while ensuring alignment to customer commitments and business objectives.
• Identify, evaluate, and support the implementation of AI-powered tools, AI agents, copilots, and intelligent automation solutions that improve project scheduling, reporting, capacity planning, operational visibility, knowledge management, and decision-making.
• Ensure adherence to governance, security, compliance, data privacy, and responsible AI practices.

Skills and Qualifications

• Experience in Technical Program Management, Project Management, Operations Management, or a related discipline.
• Demonstrated experience managing project schedules, delivery commitments, stakeholder communications, and competing priorities in a customer-facing environment.
• Strong understanding of capacity planning, resource forecasting, workload management, and operational performance metrics.
• Knowledge of Data Migration methodologies, ETL processes, data integration concepts, and systems design principles.
• Experience using project and operational management platforms such as JIRA, Kimble, Smartsheet, Confluence, or similar tools.
• Experience working in production, SaaS, healthcare technology, or customer delivery environments.
• Experience leveraging Generative AI, AI copilots, intelligent automation, or agent-based solutions to improve business processes and operational efficiency.
• Understanding of workflow automation, prompt engineering, AI governance, and responsible AI practices.
• Strong analytical, problem-solving, communication, negotiation, and stakeholder management skills.
• Self-motivated with exceptional organizational skills, attention to detail, and a continuous improvement mindset.

Your key Strengths

• PointClickCare domain knowledge
• Experience with healthcare technology solutions, including EHR, EMR, Pharmacy, or clinical systems.
• Experience with Microsoft Copilot, Power Platform, AI Builder, Azure AI Services, OpenAI technologies, Anthropic (Claude), or comparable AI platforms.
• Experience developing, implementing, or managing AI agents, digital assistants, chatbots, or workflow automation solutions.
• Familiarity with modern data and analytics platforms such as Databricks, Azure Data Lake, and enterprise reporting solutions.
• PMP, Agile, Scrum, or related project management certifications.

$45 - $60 an hour

Contract duration is 8 months.

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [e-mail] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

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