US-Store Leader

Apple; San Mateo (CA); On-site; USD 145,000 - 241,000; Full time

Benefits offered by this job

Medical & dental coverage

Employee stock program

Relocation assistance

Education reimbursement

Job summary

Apple Retail is seeking a Store Leader who builds and leads a team to engage customers in a dynamic environment. You foster excellence in performance, energize the team around Apple’s goals, and deliver quality experiences for customers.

The Store Leader models Apple’s values of inclusion and diversity, recruits, trains, and retains a diverse, high‑performing team, coaches leaders, manages scheduling, analyzes business information, and removes obstacles to improve the customer experience while

Qualifications

• Availability to work a schedule based on business needs including nights, weekends, and holidays in the retail store.
• Proficient in written and spoken English (sign language supported).
• 5+ years of leadership experience in retail, sales, or a related field.

Responsibilities

• Lead and coach a team that identifies customers’ needs, provide exceptional customer interactions, and deliver on Apple’s business priorities.
• Coach and develop leaders to create high-performing teams that deliver exceptional results.
• Be responsible for attracting, recruiting, training, developing, and retaining a diverse, high-performing team.
• Consistently participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance.
• Develop the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals.
• Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs.
• Analyze and use business information required to support and execute the Apple Retail vision.
• Regularly assess team and customer sentiment, address opportunities, and celebrate successes.

Skills

Leadership experience

People management

Customer focus

Communication

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Store Leader, you build and lead a team to engage and support customers in a dynamic environment. You foster an environment where the team delivers excellence in their performance, is energized by executing Apple’s goals and priorities, and excels in creating quality experiences for our customers.

The Store Leader models Apple’s values. You demonstrate deep care for your teams and customers by being present and available.

Description

• Lead and coach a team that identifies customers’ needs, provide exceptional customer interactions, and deliver on Apple’s business priorities.
• Coach and develop leaders to create high-performing teams that deliver exceptional results.
• Be responsible for attracting, recruiting, training, developing, and retaining a diverse, high-performing team.
• Consistently and actively participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance.
• Be responsible for developing the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals.
• Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance.
• Analyze and use the business information required to support and execute the Apple Retail vision.
• Regularly assess team and customer sentiment through formal and informal channels, address any areas of opportunity, and celebrate and recognize successes.
• Maintain and uphold Apple’s policies and procedures, and protect all company assets including confidential business, customer, team member, and financial information.
• Perform other tasks as needed.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in written and spoken English (sign language supported).
• Have 5+ years of leadership experience in retail, sales, or a related field.

Preferred Qualifications

• You can:
• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Coach, train, and develop the store team to drive positive customer experiences that build loyalty and deliver measurable results.
• Lead, build, and manage multiple business groups within a fast-paced, complex, and constantly changing retail environment.
• Manage multiple strategic priorities through effective organization, planning, and prioritization.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $144,500 and $240,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.

Role Number: 200674452-1442