US-Lead

Apple; Buffalo (NY); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Stock programs

Employee Stock Purchase Plan

Relocation assistance (eligible)

Job summary

Apple Retail in Buffalo, NY seeks a Lead to embody a whole-store mindset, support the Store Leadership team, and energize teams to deliver exceptional customer experiences.

You organize the sales floor workflow, translate sales strategy into action, mentor colleagues, and ensure operational readiness while upholding Apple’s inclusive culture and customer-first focus. The role spends most time with the team and customers, driving sales and service excellence.

Qualifications

• Available to work a schedule based on business needs including nights, weekends and holidays.
• Experience in retail or sales, or related work experience.
• Experience mentoring or leading others.

Responsibilities

• Lead, act as a role model, mentor, and encourage customer engagement.
• Use product expertise to drive customer engagement and sales while building loyalty.
• Organize people and sales floor workflow to optimize the customer experience.
• Communicate sales strategy to the team and execute with leadership.
• Energize and align team on store performance goals and priorities.
• Address time-sensitive feedback and escalate issues to Store Leadership.
• Manage opening/closing procedures, cash handling, and overrides.
• Provide customer service and support in other store areas.

Skills

Retail sales

Leadership

Mentoring

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team, playing a critical role in facilitating meaningful experiences for both customers and team members. You inform and energize our teams to do their best work and contribute to operational excellence. You actively connect with team members, making sure everyone is equipped with the support, tools, and resources they need to deliver exceptional customer interactions.

A Lead works alongside the leadership team to ensure operational readiness, with a focus on enabling the sales team. You spend the majority of your time with the team and customers, identifying ownership opportunities and supporting team members across the whole store.

Description

Lead, act as a role model, mentor, and encourage customer engagement.

Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty.

Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience.

Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team.

Energize, inform, and align team members on store performance goals, priorities, and communication.

Attend to time-sensitive team member feedback, questions, and concerns, and escalates issues to Store Leadership as appropriate.

Address operational needs of the store, such as opening and closing procedures, cash management, and overrides.

Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have experience mentoring or leading others personally or professionally.

Preferred Qualifications

• You can:
• Motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition.
• Resolve conflict and settle differences in productive ways.
• Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
• Demonstrate excellent attention to detail and organization skills.
• Work autonomously and be willing to take initiative without close supervision.
• Drive results both individually and through enabling others by leading and collaborating.
• Allocate resources and adjust processes to provide an exceptional customer experience.
• Communicate effectively and tailor your communication style to different audiences.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $29.97 and $45.05/hr, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition.

Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.

Role Number: 200674099-0436