US Sales Support Manager

Sanderson Design Group plc.; Teterboro (NJ); On-site; USD 65,000 - 80,000; Full time

Job summary

A leading luxury design company is looking for a Sales Support Manager to enhance team collaboration and customer satisfaction. This role involves acting as a liaison between internal teams and customers while providing expert support for sales initiatives and office management. The ideal candidate will possess strong organizational skills and experience in customer service. This position offers a full-time employment opportunity with a competitive salary range of $65,000 to $80,000 per year.

Qualifications

• Ability to manage competing priorities and deadlines.
• Draft high-quality presentations and correspondence.
• Adapt to fast-paced, high-pressure environment.

Responsibilities

• Act as a primary liaison for the NJ office and customers.
• Provide support for HubSpot and Trade Hub integration.
• Manage account inquiries and customer correspondence.
• Maintain customer records in Mertex for communications.
• Coordinate logistics for events and team meetings.

Skills

Strong organizational skills

Exceptional written and verbal communication

Confident user of Microsoft Word, Excel, PowerPoint and Teams

Experience in Customer Services support

Understanding of Mertex ERP software

Resilient and adaptable

Job description

Overview

We have a fantastic opportunity to join Sanderson Design Group Inc as a Sales Support Manager. You'll be at the heart of our dynamic US team, passionate about delivering outstanding customer service and acting as the key connector between internal teams, the UK central office, and valued customers. In this pivotal role, you'll provide expert support for sales initiatives, customer service, and office management, ensuring seamless communication and efficient processes. You'll play a vital part in enhancing team collaboration, supporting major projects, and making a real impact on customer satisfaction and team culture.

Base pay range

$65,000.00/yr - $80,000.00/yr

About us

Sanderson Design Group is a luxury interior design house with a rich portfolio of brands including Sanderson, Morris & Co., Harlequin, Zoffany, Clarke & Clarke, and Scion. These world-renowned brands design and produce fabric, wallpaper, and paint. The Group is rooted in British manufacture, with two factories (Anstey Wallpaper Company and Standfast & Barracks) producing all printed wallpaper and fabric. Our purpose is to 'bring the beautiful into people’s homes and lives'. We hold over 65,000 historical documents and artworks in Voysey House, London, the Group's HQ. We are expanding internationally and pursuing a global US strategy across our brands.

Responsibilities

• Act as a primary liaison for the NJ office, supporting internal teams, the UK central office, and customers as needed.
• Provide ongoing support to the SVP of Sales regarding the integration and coordination of HubSpot and Trade Hub across the national sales team.
• Manage new account inquiries, collaborate with the SVP of Sales where appropriate, and handle account setup and customer correspondence.
• Maintain accurate and up-to-date customer records in Mertex for reporting and marketing communications.
• Set up and administer all book scheme parameters, including window dresser coordination.
• Support the National Contracts Sales Manager by coordinating special orders, sampling, display materials, collection previews, data preparation and meeting materials; process and verify resales, allocate proforma invoices, manage commission and third-party billing, handle note replacements and distribute Net30 mailings and customer statements.
• Administrative and Office Support: diary management and executive support for the SVP of Sales, coordinate team meetings, manage expenses, prepare working decks for key meetings, maintain postal equipment and office supplies, handle Trade Login setup and user queries, coordinate logistics for events and training, manage order forms and pricing details, and drive team efficiency.
• Internal Communications & Engagement: ensure information flows between teams, build collaborative relationships with sales, customer service, and UK teams, and lead the US Community group to support collaboration and positive team culture.
• People Team Support: maintain attendance records, assist with recruitment processes, onboarding, and benefits documentation.

Skills & Experience

• Strong organizational skills with the ability to manage competing priorities and deadlines.
• Exceptional written and verbal communication, with the ability to draft high-quality presentations and correspondence.
• Confident user of Microsoft Word, Excel, PowerPoint and Teams.
• Experience in Customer Services support with strong customer-facing communication.
• Understanding of Mertex ERP software or similar systems.
• Resilient, adaptable, and able to thrive in a fast-paced, high-pressure environment.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative and Customer Service

Industries

• Retail Luxury Goods and Jewelry

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